Back to Jobs search

Accountant 2 - 25548

Knowledge Builders Inc. • Albany, NY • 2h ago

Full-time

Albany, NY

Starting at $25/hr depending on experience

Accountant II Job Descriptions:

800 North Pearl

Act as Team leader to provide guidance, instruction, training to Provider Helpdesk team members and Agency Partners.

Provide advice and technical assistance in troubleshooting account related issues, access questions, vetting users, account provisioning and deprovisioning, account creations, password resets, help users navigate the site, Multi Factor Authentication set up/reset, RSA PIN reset, RSA token distribution/installation, approving RSA tokens, modifying browser configurations for specific applications, re-enabling user's accounts, and directing calls to specific contacts for application questions.

Investigate and troubleshoot ITSM work queues and provide timely and effective resolution/fulfillment of client requests and re-assign tickets within designated assignment groups.

Research and respond to Level 2 Help Desk requests using e-mail messages, ticket updates and support for all New York State healthcare providers, public health employees, and our partner agencies such as first responders, federal and foreign agencies, and medical community.

Demonstrate strong interpersonal and communication skills while working with department staff, external staff, vendors, and end users.

Responsible for troubleshooting, training, and orienting end users on installing RSA/MFA hardware and software where appropriate.

Responsible for RSA download and distribution of tokens and troubleshooting token issues.

Investigate and address cyber incidents by deactivating shared user accounts and subsequently following up with the appropriate entities regarding unauthorized account user access.

Collaborate with other security teams to address user technical issues encountered while accessing program applications.

Posting Press Releases.

Processing Automated File Transfer (AFT) account (create, update and end date) for the Universal Public Health Node (UPHN) application.

Instruct and assist Program Coordinators about the @type of user roles and the appropriate documentation requirements concerning program applications.

Grant application specific permission rights to users based on the Program Area requests for current or new users.

Responsible for processing paper documents for accounts. Which includes scanning, printing, filling, and uploading the documents in a tracking system, processing the documents (accepting or rejecting), emailing activation instructions, and mailing a PIN letter to the user.

Possess the ability to work with FileNet, HCS, Microsoft Office 365, SharePoint, VCC, ITSM, RSA Admin Console, Redmine, and SMS.

Perform various @types of application system testing including but not limited to system, regression, integration, functional, usability, business documentation and compatibility by creating test cases, test conditions, validation testing and communicate results of testing.

Design, create, and update operational helpdesk procedures guides.

Document diagnostic steps taken to troubleshoot/resolve client issues.

Possess the ability to work independently on multiple projects based on priority and project deadlines, transitioning and multi-tasking as necessary between phone calls, emails, tickets, and providing assistance to temp staff.

Lead for updating non-regulated/regulated facilities, and organization information based on Program Area requests and HFIS transactions.

Perform other tasks assigned by supervisors as necessary for the efficient operation of the Provider Helpdesks.

Empire State Plaza

24 months experience using Microsoft Office

24 months experience in administrative support role

Experience and working knowledge of NYS HBITS (Hourly Based Information Technology Services) process, working knowledge of the process from onset to completion, work with OGS Contract Vendors, coordinate with State staff for information gathering and completing required documentation, maintain accurate records of all contracts and update in SharePoint system; update excel spreadsheet with contractors hourly rate, hours worked per month and compare to invoicing, track spend down, etc.

Click to Apply (https://evoportalus.tracker-rms.com/KnowledgeBuilders/apply?jobcode=19304)

Similar Jobs

Accountant Aide(HELPS)

New York State Civil Service • Albany, NY • 2h ago

Finance, Accounting & Banking

NY HELP Yes Agency Taxation & Finance, State Title Accountant Aide(HELPS) Occupational Category Financial, Accounting, Auditing Salary Grade 13 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)...

2h ago

Go to Apply

Program Finance Analyst

Serco • Albany, NY • 15h ago

Finance, Accounting & Banking

Position Description & Qualifications Make an Impact Where It Matters Most Join a team where your financial expertise directly supports programs that protect, serve, and advance our nation's priorities. As a Program...

15h ago

Go to Apply

Digital Banking, Account Executive

Fiserv • Albany, NY • 16h ago

Finance, Accounting & Banking

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations...

16h ago

Go to Apply

Head Teller - Clifton Park, NY

Trustco Bank • Clifton Park, NY • 16h ago

Finance, Accounting & Banking

Head Teller Reports to: Branch Manager Salary: NE14 ($19 - $22/hour) FLSA Status: Non-Exempt | Supervisory Role: Yes Why Join Us? At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where o...

16h ago

Go to Apply

Professional, Internal Auditor

MVP Health Care • Schenectady, NY • 1d ago

Finance, Accounting & Banking

Join Us in Shaping the Future of Health Care At MVP Health Care, we're on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve...

1d ago

Go to Apply

Bookkeeper

Catholic Charities of the Dioscese of Albany • Colonie, NY • 1d ago

Finance, Accounting & Banking

Salary Range: $22.00 To $25.00 Hourly Are you Ready to Launch Your Career? Join us in our mission as a Bookkeeper at Catholic Charities Disabilities Services. Imagine yourself as part of an organization with a profound c...

1d ago

Go to Apply

Senior Accountant & Auditor

Fujifilm • Albany, NY • 1d ago

Finance, Accounting & Banking

Position Overview As a member of the accounting team this position supports the Senior Accounting Manager with the coordination of the businesses internal and external, interim and year end audit. This Senior Accountant...

1d ago

Go to Apply

Lead, Finance Business Partner

Pearson • Albany, NY • 1d ago

Finance, Accounting & Banking

Lead, Finance Business Partner - Global Operations Pearson Professional Assessments Pearson Professional Assessments (PPA), formerly known as Pearson VUE, is dedicated to delivering high-stakes exams for professionals an...

1d ago

Go to Apply

Finance Intern (FP&A)

Latham, The Pool Company • Latham, NY • 1d ago

Finance, Accounting & Banking

Make a S PLASH wit h Latham Pool Products! At Latham Pool Products, we don't just make swimming pool s ; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia,...

1d ago

Go to Apply

Finance Manager - Commercial (Remote Anywhere)

US Foods • Clifton Park, NY • 1d ago

Finance, Accounting & Banking

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE ( https://www.myworkday.com/usfoods/d/task/2998$47185.htmld ) Join Our Community of Food People! The Financial Planning...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.