Description
The Technical Program Manager for Unified Compatibility (Unicom) manages complex cross-functional programs that help customers discover and purchase compatible products across Amazon's online store. This role owns program management for customer experience features, architecture optimization, and partner enablement workstreams that reduce compatibility-related returns and drive incremental sales.
Unicom builds compatibility intelligence across product categories in 11 geographies, processing data for millions of products to power shopping experiences throughout customers' shopping journeys. This TPM coordinates between Unicom engineering teams and partner organizations including Catalog systems, data generation teams, and customer experience platforms.
This role requires understanding of distributed systems, data pipelines, and API architectures, with ability to build consensus across organizations. You will establish operational mechanisms, drive planning and goal tracking, ensuring programs stay on track and leaders and stakeholders understand accomplishments, risks, tradeoffs, and where support is needed.
Key job responsibilities
Program Ownership & Execution
Manage lifecycle of complex programs including customer experience features, architecture migrations (API modernization, data pipeline optimization), and partner enablement initiatives (bulk data vending, API access)
Drive product category expansion requiring coordination across data science, catalog, and engineering teams within the VP organization
Define program requirements, secure resources, set priorities and milestones, and drive delivery to meet business goals
Partner with Principal TPMs on program strategy while independently executing initiatives across multiple teams
Mechanisms & Operational Excellence
Establish weekly program syncs, monthly business reviews, and quarterly planning cycles providing visibility into program health, risks, and delivery
Maintain consolidated risk tracking across workstreams (customer experience, data quality, architecture, partner enablement)
Drive goal tracking and reporting, maintaining roadmaps, milestones, and cross-team dependencies with clear ownership
Create mechanisms that reduce manual effort including configuration-driven launches, automated workflows, and self-service tooling
Cross-Team Coordination & Influence
Build consensus across teams
Negotiate resource allocation and priorities with managers and senior managers to unblock delivery - Coordinate with platform teams (Search, Catalog, Personalization) to adapt compatibility experiences to evolving frameworks
Drive alignment across compatibility systems to converge on unified architecture
Technical Judgment & Risk Management
Understand compatibility architecture including APIs, data services, storage systems, and catalog integration points
Identify risks from technical complexity including data quality issues, catalog delays, and platform migration impacts
Drive technical reviews with senior engineers to validate architecture decisions for scale, latency, and availability
Surface systemic risks with mitigation plans, escalate appropriately
Communication & Stakeholder Management
Write narratives and program documentation for Directors and VPs explaining technical trade-offs and business impacts
Own program status communication, providing summaries of progress, blockers, and mitigation plans
Present experiment results and business impact analysis with data-driven insights
Build consensus between business teams seeking growth and engineering teams managing technical debt
A day in the life
You will manage programs to scale compatibility intelligence across Amazon's online store. You will run weekly syncs with engineering/product teams to track milestones, identify blockers, and drive decisions. You will maintain program dashboards, updating roadmaps as priorities shift. You will coordinate with catalog, science and partner teams on data requirements for product launches, negotiate timelines, and escalate when program deliveries are at risk.
You will facilitate monthly business reviews presenting program status and business metrics to Directors and VPs. You will drive quarterly planning, translating business goals into technical requirements and securing resource commitments from partner teams. You will identify risks in architecture migrations and work with Principal Engineers and Software Development Managers to validate approaches.
You will work on ambiguous problems like scaling data coverage while improving quality, and delivering CX features with partnership from central teams, requiring you to create mechanisms and automate processes. You will build consensus across organizations with competing priorities, finding paths forward when teams have misaligned incentives or constrained resources.
About the team
The Unicom team is dedicated to creating systems and experiences that help customers find products that fit other products they own. If you own a printer, we help you find ink. If you own a car, we help you find wiper blades. We work with a wide group of stakeholders and partners to make Amazon the best place to find products compatible with the things customers already own.
Basic Qualifications
6+ years of technical product or program management experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
3+ years of software development experience
Bachelor's degree in engineering, computer science or equivalent
Preferred Qualifications
3+ years of working directly with engineering teams experience
Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Master's degree in Computer Science, Computer Engineering, Information Technology, or related fields
Experience in e-commerce, digital marketing, customer service delivery or digital sales
Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually
