Description
Job Description: The Customer Service Representative - is responsible for typical activities are the receiving, emails and web chats from Customers who may be inquiring about product related questions and issues. The Representative will be directly responsible for guiding and assisting all customers via email and chats. The Representative should focus on following guidelines, using their time effectively and following-up with Customers in a timely manner.
This a 3-month contract that is very likely to extend or go permanent.
The job requires someone who can work independently with integrity, attention to detail, and strong organizational skills. Customer service experience, particularly in order entry and email communication, is vital. This position will self-manage and interact with various associates from other departments.
**Candidates with prior warehouse experience are highly encouraged. This helps them better understand how their tasks directly impact the broader warehouse team and overall operations.
Must Haves:
1.) 6 months emailing correspondence experience
2.) 6 months Microsoft Word and Excel, Outlook
3.) 2+ years' meaningful work experience preferred-customer service related
Nice to have:
Any @type of CRM system
Sage100
Responsibilities:
One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.
Satisfaction Survey: Working with managers to meet the satisfaction survey goal at or above group average.
Emails: Answering customer emails within 24hrs and assisting with any scenario presented.
Capture inbound sales when appropriate.
Order entry into SageX3 while using Zendesk emailing system
Additional Duties:
Demonstrate excellent customer service skills in resolving customer complaints and questions.
Practice and ensure compliance with company policies and procedures.
Thoroughly understand the Customer Relations manual.
Maintain a professional and positive attitude.
Web Chats: Engaging with web customers within 10 seconds of the request and assisting with any scenario presented.
Schedule: Monday through Friday 8 am to 4:30 pm 1/ 2 hour unpaid lunch, flexible as 4 hours are needed on Saturdays (hours are flexible and this is not an every Saturday need)
Additional Skills & Qualifications
Qualifications:
2+ years' meaningful work experience preferred.
Strong written and verbal communication skills with ability to communicate across all levels of the organization.
Ability to identify business critical issues quickly and navigate priorities based on last minute changes.
Must be well organized, detail-oriented and have excellent time-management skills.
Display a high level of integrity and professionalism.
Ability to lead and empower individuals and teams.
Proficient in Microsoft Office 365 Suite, especially Teams and Outlook.
Ability to handle a fast-paced call center environment.
Solid understanding or ability to learn Cisco Unified Intelligence Center program.
Solid understanding or ability to learn Calabrio program.
Ability to be flexible and adaptable as this position often requires multi-tasking.
Experience Level
Intermediate Level
priorityeast
Job Type & Location
This is a Contract position based out of McDonough, GA.
Pay and Benefits
The pay range for this position is $16.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in McDonough,GA.
Application Deadline
This position is anticipated to close on Mar 5, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
