Corporate Assistant Customer Service

BANK FIVE NINE • Oconomowoc, WI • 5h ago

JOB REQUIREMENTS: Do you have a passion for developing employees and
delivering a distinctive customer experience? If you enjoy supporting
teams, coaching others, and keeping operations running smoothly, we have
an exciting opportunity you may want to consider. As a Corporate
Assistant Customer Service Manager, you assist the Corporate Customer
Service Manager in overseeing the customer service team. Under the
guidance of the Corporate Customer Service Manager, you help lead the
team to ensure an exceptional customer and team member experience,
support operational integrity, manage risk, and contribute to growth. In
this role, you will coach and support team members while ensuring
compliance with all policies, procedures, and regulatory requirements.
Responsibilities Assists with day-to-day coaching, guidance, and
decision-making to support team member success and engagement. Helps
ensure delivery of a distinctive customer service experience consistent
with the Bank Five Nine brand. Supports team members with the resolution
of customer issues in a tactful, effective manner and explains Bank Five
Nine policies and procedures. Leads by example and helps create a
positive, inclusive, and productive work environment. Conducts audits,
reviews logs and reports, and resolves audit exceptions in a timely
manner. Ensures compliance with all regulatory requirements, bank
policies, procedures, and security standards. Assists with scheduling to
ensure proper and efficient branch coverage. Monitors daily operational
activities to ensure accuracy, confidentiality, and adherence to
established standards. Acts on behalf of the Corporate Customer Service
Manager as needed. The Corporate Assistant Customer Service Manager is a
role model for our employees and customers and consistently reflects the
Bank Five Nine brand. Must Haves High school diploma or G.E.D. Minimum
of 1 year of customer service experience within a retail banking or bank
branch environment. Proven ability to make sound decisions based on
policies, procedures, and regulatory requirements. Basic keyboarding
skills and the ability to navigate in a Windows environment. Preferred
to Have Bachelor\'s degree. Coaching or training experience. Experience
with supervision or leadership of retail banking activities. Audit and
compliance experience. New accounts experience. Why Bank Five Nine
We\'ve been in business over 165 years, and we\'re just getting started!
Bank Five Nine is on a mission to make lives better for the Wisconsin
communities we\'ve been honored to serve since 1859. We\'re excited to
be named a Top Place to Work for 16 years in a row and proud to be a
place where people love to come to work every day. We are an Equal
Opportunity Employer. We are committed to the full inclusion of all
qualified individuals. Equal Opportunity Employer: Minorities, Women,
Veterans, Disabilities *** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/9E947A8BD4C24F68

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