CBRE is anequal opportunity employer that values diversity.
Job Title: Manager, Marketing & Communications
Job Code: MB0006 (103009)
Business Unit: Various
Reports To: Director/Sr. Manager, Communications
Role Type: Temporary (9-Month); Opportunity for Extension or Conversion to Permanent
JOB SUMMARY
CBRE'sGlobal Workplace Solutions organization believes that every place of work canbe a competitive advantage for our clients and works with them to make realestate a meaningful contributor to organizational productivity and performance.
One ofour fastest growing Enterprise accounts-supporting the world's largest onlineretailer-is seeking a temporary Marketing & Communications Manager who ispassionate about employee culture to help scale how we engage employees, enableleaders, and position the account for continued growth.
This role serves as a senior communications and marketing partnerfor a global service line, blending hands-on execution with player-coachleadership. The role is responsible for driving internal and externalcommunications, change and crisis management, thought leadership, talentmarketing, and employee engagement-while building scalable, enterprise-levelcommunication systems that can flex with rapid account growth.
The Marketing& Communications Manager will work alongside a team of communicationprofessionals, enhance communication processes and technologies, and ensureprograms are impactful, compliant, and aligned to both client and Enterpriseobjectives. Success in this role requires strong business acumen and analyticalcapability to translate communication metrics into insights that informleadership decisions.
The idealcandidate is a self-starter who takes a holistic, systems-thinking approach;thrives in a fast-paced, high-volume, and ambiguous environment; and canquickly synthesize clear, compelling narratives from incomplete or evolvinginformation-while managing multiple priorities under tight deadlines.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Support our comprehensive communicationprogram, including internal communications for employee engagement, talentmarketing, people (HR) communications, and language compliance. Leaddevelopment of high-impact content across channels (email, video, executivemessaging, hubs, thought leadership).
· Own and evolve service-line communications narrative, ensuringalignment across internal, client-facing, and external channels.
· Develop scalable communication frameworks, rhythms, and playbooksthat can flex with account growth and global needs.
· Provide strategic counsel to senior leaders on messaging,positioning, crisis response, and change management.
· Provide thought leadership and visionary direction for the team andvarious account programs.
· Develop client communications, QBR/MBR materials, whitepapers, andcase studies that demonstrate value, outcomes, and cost effectiveness.
· Partner on talent marketing and employer brand initiatives toposition the account as a destination employer.
· Lead communications strategy for complex change initiatives,ensuring clarity, readiness, and consistent cascade.
· Support crisis communications planning and execution with speed,judgment, and alignment.
· Elevate communication programs through process efficiencies,technological enhancements, and innovation, driving continuous improvement incommunication strategies. Drive process improvements that reduce manual effortand increase consistency across recurring communications.
· Ensure global readiness through language compliance, localization,and cultural sensitivity.
· Establish relationships with key stakeholders across our account tounderstand community needs and identify resource and development opportunities.
· Act as air traffic control for various internal communications,ensuring timely, consistent, and clear messaging across different platforms andchannels to avoid information overload and enhance message impact.
· Drive the expansion of digital channels, exploring and implementingnew platforms and technologies to enhance communication reach andeffectiveness.
· Make data-driven decisions, regularly assessing programeffectiveness through metrics and feedback to refine strategies and achieveoptimal results. Translate insights into executive-ready recommendations thatinform decisions and course-correct strategy.
· Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
Mayprovide formal supervision to individual employees within a single functionalor operational area. Mentors and coaches team members to further developcompetencies. Leads by example and models behaviors that are consistent withthe company's values.
QUALIFICATIONS
Toperform this job successfully, an individual must be able to perform eachessential duty satisfactorily. The requirements listed below are representativeof the knowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essentialfunctions.
· 6+ years related communications experience (internal, employee,corporate or similar).
· Exceptionalwriting and editing skills across audiences and formats.
· Demonstratedexperience supporting global audiences and complex, matrixed organizations.
· Provenexperience with change management and crisis communications to drive successfuloutcomes, while minimizing risk.
· Demonstratedunderstanding of operations and business processes, with the ability toleverage this knowledge to drive effective communication strategies that alignwith business goals.
· Experiencein driving and supporting organizational growth, understanding the impact ofcommunication on employee engagement, retention, and recruitment.
· Strong interpersonal and stakeholder management skills, includingcomfort advising senior leaders and the ability to build and maintainrelationships at all levels of the organization.
· Advancedanalytical skills; able to interpret data and translate insights into action.
· Proventrack record in developing comprehensive go-to-market and/or communicationsplans for varied deliverables and audiences.
· Ability to think strategically, innovate, and problem-solve in adynamic and evolving environment.
· Strongproject management and organizational skills and experience balancing competingprojects and priorities.
· Acustomer- and inclusion-obsessed mindset.
PREFERRED QUALIFICATIONS
Business maturity and experience working with senior executives, and the ability to work independently; seeking guidance, coaching, and assistance from both direct leadership and the CVPs as needed.
·Experience building scalable communicationssystems rather than one-off deliverables.
·Know how to leverage multiple channels to landmeaningful communications.
Strong cross-group collaboration skills and ability to drive coordination across all levels and stakeholders.
Growth mindset and a pre-disposition to learning culture.
Ability to manage multiple projects simultaneously and drive strong work-back plans.
Ability to operate effectively in fast-paced, ambiguous, high-growth environments.
· Strong comfort with communication technology platforms andanalytics tools.
· A collaborative and inclusive leadership style, with a focus ondeveloping and empowering team members.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from 4-year college or university, preferably in a writing-intensive and/or Humanities discipline such as English, Journalism, Communications, Marketing, etc.
Minimum of 6 years of relevant experience and/or training.
Management experience required.
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Strong presentation skills, with the ability to communicate effectively verbally and in writing.
Able to communicate effectively and build relationships with a wide variety of audiences in different functional areas.
Able to comprehend, analyze, and interpret complex documents/concepts, and distill them into straightforward and concise communications.
Able to write in a grammatically correct and clear style, and adapt writing style to suit the particular deliverable.
Able to proofread and edit materials created by others.
FINANCIAL KNOWLEDGE
· Requires intermediate to advanced knowledgeof financial terms and principles. Ability to calculate intermediate figuressuch as percentages.
REASONING ABILITY
· Able to think strategically and critically.
· Able to analyze and solve problems andsuggest multiple possible solutions.
· Advanced analytical and quantitative skillsrequired.
OTHER SKILLS and/or ABILITIES
· Advanced Microsoft Office Suite skillsrequired. Intermediate to advanced knowledge of SharePoint preferred.
· Intermediate knowledge of Smartsheetpreferred.
· Intermediate knowledge of datavisualization platforms, PowerBI preferred.
· Able to challenge the status quo andsuggest ways to do things differently, more efficiently, or more productively.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation ofprocedures, company policies and business practices to achieve general results.Errors in judgment may cause mid-term impact to coworkers, supervisor, departments,and/or line of business.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this position is $22 per hour and the maximum salary is $25 per hour. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
