Description
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.
We are seeking a music aficionado Digital Operations Manager for our Global Digital Music Operations team. In this digital supply chain role, you will have the opportunity to manage high volume, high value catalog for our global services. A key part of this role will be overseeing catalog ingestion via the global digital supply chain, as well as interacting with external content providers and internal partners. You will provide primary operational and technical support to external vendors, distributors and aggregators participating in Amazon's digital offerings, ultimately responsible for making sure our offering is complete, timely and available for our customers around the world. You may participate in operational planning and process improvement via automation, working with various external operations teams and internal stakeholders to deliver against operational objectives.
Key job responsibilities
Provide primary operational and/or technical support to external music vendors, distributors and aggregators. Manage all aspects of the client operational relationship, representing the company while also partnering with internal cross-functional teams to drive implementation and execution of objectives.
Protect and enhance revenue by ensuring the seamless flow of catalog to Amazon Music globally, monitoring and maintaining high operational standards, and working with partners to improve performance
Understands and correctly applies a wide variety of software and internal tools to manage digital assets, troubleshoots issues and resolve failures acting as a subject matter expert from content receipt all the way to consumption by our global customers.
Establish and meet operational goals, plan related metrics, track and socialize progress to Sr. Leadership
Work cross functionally with product management, engineering, frontend client teams, operations and program teams to document and define initiatives and drive them through execution.
Act as a thought leader in defining success criteria and understanding business needs of partner teams in an ever-changing business environment.
Make recommendations that balance short team needs against the long-term business benefit.
Balance competing and conflicting priorities across teams and escalate effectively when needed to advocate for the needs of the organization or customers, even if it may seem uncomfortable.
About the team
The Digital Music Operation team is responsible for ingestion and management of content for all Amazon's digital music services around the globe. Our goal is to build a compelling music catalog, using technologies and processes that create distinctive products for our customers. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives. Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. Come join us as we make history by launching exciting new projects in the coming year.
If you are a music expert and want to be a part of the Digital Music revolution - this is the place to start!
Basic Qualifications
Bachelor's degree or equivalent
Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support
Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
Experience implementing repeatable processes and driving automation or standardization
Experience defining and executing program requirements and using data and metrics to determine improvements
3+ years of program or project management experience
Experience working in the music industry or other related digital content acquisition roles
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, WA, Seattle - 80,200.00 - 105,000.00 USD annually
