Sup, Sales Operations Management

ServiceNow, Inc. • Waltham, MA • 4h ago

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast.

Act as a Business Partner to the reps and leadership you support.

Lead a team of specialists who are responsible for service provider specific account reps and accounts.

Responsible for the quality of work and productivity of each direct report. Including meeting SLA requirements for communication responses, Order Form requests and any urgent and non-standard asks that come to you and your team.

Analytical support and reporting (including QBR) by Region/District. Provide guidance / assistance in QBR deck preparation for team(s).

Drive adoption of forecasting tools and dashboards within respective regions

Provide trainings and guidance to sales and sales operations teams on key Service Provider initiatives.

Special Projects - Training curriculum, data cleanup, additional projects upon assignment or as they arise.

As new products, pricing changes, etc. are introduced, ensure sales readiness from training to systems and operational implementation.

Ensure governance around policy and procedure pertaining to crediting, ordering and pricing for your team.

Provide support on deal structuring and understanding of customer contracts guiding new business, upsell, and cross sell activities.

Act as a point of escalation for non-standard requests; be a liaison between sales and extended internal teams (ie: deals desk, order management, legal, revenue, FP&A etc.)

Attend quarterly leadership QBRs.

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Has previous management experience.

2+ Years proven experience of Sales Operations in a software sales organization. Ideally including experience in Partner Sales Operations and firm knowledge of partner influence in a sales cycle.

Has been in a sales supporting role previously.

Proficient in the use of sales methodologies and sales force automation tools.

Provided support on deal structuring.

Proficient in PPT, Word and Excel.

Strong listening, analytic and organizational skills.

Team player with positive attitude.

Excellent analytical and problem-solving skills with ability to drive conflict resolution.

Excellent interpersonal, written and verbal communication.

Ability to work in an aggressive, fast-paced environment managing multiple priorities.

Must be hands-on with solid attention detail.

Experience in Software as a Service is a plus.

Results Driven.

JV20

For positions in this location, we offer a base pay of $94,000 - $155,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-@type/other-document/careers/new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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