Relationship Management Director-Payments-Executive Director

JPMorgan Chase • Plano, TX • 10h ago

You are a people leader with a strategic mindset, adept at discovering & developing talent, managing complex clients, and driving results. If you thrive in dynamic environments and enjoy leading teams to success, this role is an excellent fit for you.

As an Executive Director within Merchant Services, you will lead a team of Relationship Managers, each responsible for their own portfolio of large corporate clients. You will provide coaching, guidance, and strategic direction to your team, ensuring high performance and professional growth. In addition to supporting your team, you may also directly manage select key client relationships. You will play a pivotal role in driving payments optimization strategies, fostering collaboration across the Commercial Bank organization, and contributing to the overall success of the business.

Job Responsibilities

Lead, mentor, and develop a team of Relationship Managers, empowering them to deliver exceptional service and results across their individual client portfolios.

Set clear performance expectations, provide regular feedback, and support professional development to build a high-performing team culture.

Oversee team portfolio management, ensuring accurate reporting, diligent database maintenance, and achievement of business objectives.

Foster collaboration and knowledge sharing within the team and across the wider CB organization, driving best practices and innovative solutions.

Support Relationship Managers in complex negotiations, client retention strategies, and consulting engagements with key decision-makers.

Contribute to the strategic direction of the CB organization by identifying opportunities for cross-team collaboration and process improvement.

Directly manage select high-value client relationships as needed, driving payments optimization and business growth.

Partner with internal departments and business partners to deliver high-quality client support and maintain a unified approach to account management.

Champion process improvements and new product offerings, supporting both team and organizational goals.

Ensure the team is equipped with the latest industry knowledge and educational resources to stay ahead of trends and deliver maximum client value.

Required Qualifications, Capabilities, and Skills

Minimum of 8 years of experience in relationship management or sales, with a strong emphasis on contract negotiation and team leadership.

Demonstrated ability to lead, develop, and motivate teams to achieve ambitious goals.

Proven strategic thinking and execution skills, with experience managing complex projects and portfolios.

Extensive experience working with C-suite clients, particularly in large Fortune 500 companies, with the ability to support Relationship Managers in addressing their unique needs.

Strong collaboration and influencing skills, with a track record of building partnerships across stakeholder groups and contributing to organizational success.

In-depth knowledge of the payment processing industry, acquiring, and/or merchant services.

Proficiency in computer software systems, including word processing, spreadsheets, and databases.

Exceptional verbal and written communication skills, with the ability to convey complex information clearly and persuasively.

Strong time-management skills, with the ability to handle multiple tasks simultaneously, prioritize effectively, and meet dynamic deadlines.

Active Industry wide engagement within recognized bodies such Payments Ed, AFP, MAG & MRC

Willingness and ability to travel nationally up to 30% annually.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Similar Jobs

Omni Cloud Strategy and Advisory Associate Manager

Accenture • Irving, TX • 10h ago

Management & Administrative

We Are Accenture is recognized as a global leader in AI and cloud transformation, helping businesses across industries migrate, manage, and optimize their cloud environments. Through partnerships with leading cloud provi...

10h ago

Go to Apply

Sourcing & Procurement Management Consultant - NASPFY26

Accenture • Irving, TX • 10h ago

Management & Administrative

We are: Supply Chain, and we move fast, think fast, and work fast. Our Fortune 500 clients need big-picture change, so we come at their challenges from all sides with functional insights, data power, digital leadership,...

10h ago

Go to Apply

Branch Manager - Garland/Rockwall Market - Garland, TX

JPMorgan Chase • Rockwall, TX • 17h ago

Management & Administrative

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect...

17h ago

Go to Apply

Program Manager - AI Initiatives

The University Of Texas At Dallas • Dallas, TX • 18h ago

Management & Administrative

Posting Number: S06894P Job Description: The Program Manager - AI Initiatives will serve as the primary operational lead for the FIPSE-funded UTD /Uplift: Future Ready AI Collaborative project. This role drives key grant...

18h ago

Go to Apply

Sales Director, Home Services

Nexstar Media Group • Irving, TX • 21h ago

Management & Administrative

Title: Director, Automotive Sales and Strategy. Compensation: $200K-$250K Location: NYC, LA, Chicago, Irving Position Overview: Nexstar Media Group, the nation's largest local broadcasting company and a leading digital m...

21h ago

Go to Apply

Lead Software Engineer - Service Now

JPMorgan Chase • Plano, TX • 1d ago

Management & Administrative

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Corporate Sector - Infrastructure Platform...

1d ago

Go to Apply

Risk Manager

Capital One • Plano, TX • 1d ago

Management & Administrative

Risk Manager Do you like working in the spotlight? Are you ready to work on the front line of a top 10 Bank? Can you build relationships as well as develop and implement innovative solutions? As a Risk Manager at Capital...

1d ago

Go to Apply

Logistics Assistant (Temporary)

Safetrust Inc • Irving, TX • 1d ago

Management & Administrative

Safetrust is seeking a Temporary Logistics Assistant to support day-to-day warehouse and fulfillment operations. This role will assist with shipping, receiving, inventory management, and occasional product reprogramming....

1d ago

Go to Apply

Receiving Clerk - Hilton Anatole

Hilton • Dallas, TX • 1d ago

Management & Administrative

Hilton Anatole ( https://www.hilton.com/en/hotels/dfwanhh-hilton-anatole/)is looking for a Receiving Clerk to join their team! Spanning 45 lush acres north of downtown Dallas, this AAA 4-Diamond property is an icon in th...

1d ago

Go to Apply

Compliance Testing Senior Manager

Capital One • Plano, TX • 1d ago

Management & Administrative

Compliance Testing Senior Manager The Compliance Department at Capital One is creating a dynamic and innovative work environment to enable associates to use their experience and expertise to drive important projects and...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.