Senior Vice President, Branch Network Capital Region

State Employees Federal Credit Union (SEFCU • Albany, NY • 6h ago

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: The Senior Vice President, Branch Network Capital Region is a strategic leader responsible for driving growth, member engagement, and operational excellence across Broadview's retail network in the Capital Region. As one of two SVPs overseeing regional branch operations, this role focuses on leading an established market, ensuring seamless, personalized experiences that reflect our commitment to hospitality, inclusion, and community impact. With a focus on member-centricity, financial performance, and employee development, the SVP, Branch Network Capital Region partners with executive leadership to shape and execute strategies that grow membership, deepen relationships, and deliver exceptional service across physical and digital touchpoints. Essential Job Functions/Responsibilities: Translates enterprise strategy into actionable plans, budgets, and performance measures that prioritize member service, growth, and operational excellence. Leads and optimizes retail branch operations, ensuring alignment with strategic goals and delivering efficient, high-impact member experiences. Champions a member-first culture, continuously improving multichannel engagement and simplifying interactions across physical and digital touchpoints. Collaborates with executive leadership and cross-functional teams to drive strategic initiatives, resolve challenges, and support enterprise-wide goals. Drives innovation in products, services, and delivery models to meet evolving member needs and enhance competitive positioning. Leverages data and analytics to inform decision-making, monitor performance, and identify opportunities for growth and improvement. Partners with Directors of Regional Branch Experience to support employee development, foster continuous learning, and build leadership capacity. Cultivates a high-performance culture rooted in inclusion, accountability, and alignment with Broadview's values and tenets. Provides strategic people leadership, offering recognition, feedback, and coaching to reinforce performance and engagement. Strengthens Broadview's community presence through outreach, partnerships, and financial wellness initiatives that reflect our commitment to impact. Minimum Job Qualifications: Bachelor's degree in Business, Finance, or related field; MBA preferred. 10-15 years of progressive leadership experience in retail banking or financial services, with a proven track record in branch operations, member engagement, and strategic execution. Demonstrated ability to set strategic direction, lead high-performing teams, and deliver measurable results. Strong financial acumen, with experience in budgeting, forecasting, and performance analysis. Proficiency in leveraging data and analytics to inform strategy and decision-making. Skilled in cultivating partnerships and cross-functional collaboration to advance organizational goals. Proven success in driving execution, inspiring excellence, and leading change in dynamic environments. Proven ability to build and lead diverse teams, foster diversity of thought, and create inclusive environments that support innovation and performance. Commitment to delivering exceptional member service, fostering employee engagement, and advancing community impact. Preferred Qualifications: Master's degree in Business Administration or related discipline. Experience leading digital transformation initiatives in a retail banking environment. Background in community engagement and financial wellness initiatives. Master's degree in Business Administration or related discipline. Experience leading digital transformation initiatives in a retail banking environment. * Background in community engagement and

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