Position Summary...
What you'll do...
Assists the Club Manager in the area of directing and guiding members of management and hourly associates on proper member service approaches and techniques by ensuring member needs complaints and issues are successfully resolved within company guidelines and standards overseeing club operations in the absence of the club manager assisting with member service as needed assisting members with purchases and answering questions or providing information to members and associates
Increases quality of member experience by modeling appropriate service levels and developing effective merchandise presentation for example accurate and competitive pricing proper signing maintaining instock and inventory levels requesting merchandise to meet the needs of the community
Assists and develops in directing the management team in all facility operations by ensuring asset protection inventory control member service and member and associate safety ensuring that all areas of the facility are in compliance with company policies and procedures and communicating with members of management and associates about facility operations merchandising and company direction
Assists in providing supervision and development opportunities for members of management and hourly Associates in the Facility by monitoring the hiring training and mentoring of associate assigning duties providing recognition promoting a belonging mindset in the workplace and recruiting qualified Associates to meet staffing needs and achieve Company growth potential
Upholds the Companys Open Door Policy: by meeting with Associates and listening to concerns researching issues reviewing Company policies and procedures providing resolutions for Associates and proactively seeks out Associate comments and concerns
Adheres to Company and legal policies procedures and compliance regulations for a Facility by analyzing and interpreting reports implementing and monitoring human resource compliance asset protection and safety controls assisting in overseeing safety operational and quality assurance reviews developing and implementing action plans to improve performance providing direction and guidance on executing Company programs and strategic initiatives and assisting in directing the management team in ensuring confidentiality of information documentation and assigned records
Participates in community outreach programs and encourages and supports Associates in serving as good members of the community by establishing and maintaining relationships with key individuals or groups in the community acting as the representative for the Company presenting the Companys perspective to various external organizations following the Companys media guidelines and promoting Company sponsored programs events and sustainability efforts to Associates Members and the local community to emphasize the Facility as part of the community
Builds knowledge and skills in operating a Facility by delegating duties and assignments to Assistant Managers reviewing and analyzing reports creating budgets leading Facility tours setting Facility standards providing communication updates about the Company and making decisions under the Club Managers guidance
Monitors the financial performance of the Facility by confirming that budgeted sales membership wages and other expenses are achieved assisting in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales creating and implementing plans to improve the financial performance of the Facility and shadowing the creation of budgets and participating in analyzing economic trends and community needs for budget forecasting
Supports the oversight and enforcement of the execution of food safety standards cold chain compliance and food merchandise quality by evaluating the temperature storage sanitation date coding product rotation labels and recalls on stocked merchandise and ensuring the fresh areas forecast for production onhand supplies and current in stock are in line with Companys expectations and the Facility budgets
Contributes to membership and sales growth in a Facility by visiting Business Members and potential Members places of business building Member relationships inside and outside the Facility observing the directing of managers in Member relationship development and visits motivating the Membership Sales Team and modeling all Associates about the value of Membership and the quality of Sams Clubs merchandise Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executing business processes and practices
Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B
Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B
Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments
Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving
Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans
Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans
Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes
Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
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Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The annual salary range for this position is $80,000.00 - $95,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: 2 years' experience in retail management or related field.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Merchandising
Primary Location...
4625 SE DELAWARE AVENUE, ANKENY, IA 50021-0000, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
