Customer Service Representative

Robert Half • Fullerton, CA • 2h ago

Description

Position Overview

We are seeking a detail-oriented Customer Service & Order Processing Specialist to support order management, customer communication, and shipping coordination in a fast-paced office environment. This role is fully onsite and requires strong data accuracy, customer service experience, and familiarity with EDI and shipping processes.

Key Duties & Responsibilities

Enter and process customer purchase orders with a high level of accuracy

Perform invoicing, scanning, and document management

Use EDI systems to receive customer orders and transmit ASNs and invoices

Review incoming orders for accuracy, including part numbers, pricing, and product availability

Coordinate order fulfillment with Shipping and Distribution teams

Prepare and communicate customer-specific shipping, labeling, and documentation requirements

Schedule shipments through customer and freight carrier portals

Access customer and carrier websites to ensure compliance with shipping requirements

Communicate with customers via phone and email to support order placement, address inquiries, resolve issues, and respond to complaints

Maintain accurate records and ensure timely follow-up on all order-related activity

Requirements

Skills & Experience Requirements

Minimum 5 years of customer service experience, preferably supporting retail customers (large and small)

Experience accessing and working within customer vendor portals

EDI knowledge required

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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