At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
The Operations Manager - Commercial Operations Flood Compliance leads a cross-site team responsible for quality control and oversight of flood compliance reviews to ensure adherence to the Flood Disaster Protection Act (FDPA) and applicable regulatory requirements, including timing and documentation standards. This role manages end-to-end operational execution across key checkpoints-pre-funding, pre-close, and life-of-loan/ongoing monitoring-to ensure appropriate flood insurance coverage and strong regulatory compliance. This leadership role will drive consistent execution, mitigates compliance and operational risk, and partners closely with frontline business stakeholders-balancing service expectations while advocating for sustainable, high-quality workflows.
This role requires working from our U.S. Bank location in Oshkosh, WI three (3) or more days per week.
Key Responsibilities:
Operational Leadership
Directly develop a cross-site team of 10 direct reports responsible for quality control of flood reviews across pre-funding, pre-close, and life-of-loan monitoring activities required by FDPA.
Leads high-performing team by setting clear goals, providing ongoing coaching and feedback, measuring results, recognizing success, and reinforcing accountability.
Drives innovation and operational efficiencies by fostering a culture of continuous improvement and encouraging team members to bring forward ideas that enhance outcomes for Operations and customers.
Innovation and Continuous Improvement
Participate in the review, improvement, and standardization of operational systems and procedures relevant to the flood compliance function.
Support adoption of AI-enabled solutions to improve efficiency and find new ways of working through a culture of continuous improvement.
Stakeholder Partnership & Escalation Management
Maintains a strong customer focus and professional presence, effectively supporting internal partners and, as applicable, external customers while reinforcing trust and service excellence.
Serve as a key point of contact for complex issues and escalations involving frontline business partners
Build strong internal partnerships through collaboration to ensure alignment on service, compliance, and process expectations.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Typically five or more years of relevant experience
Preferred Skills/Experience
Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
Proven people leadership and coaching capabilities, including feedback, performance management, and employee development
Experience leading quality control, monitoring, or control-based operations in a regulated environment
Ability to exercise sound judgment in ambiguous situations, balancing operational efficiency, customer experience, and risk
Strong process improvement mindset, with the ability to identify inefficiencies and drive continuous improvement
Excellent interpersonal, verbal, and written communication skills; ability to influence across levels and functions.
Demonstrated ability to manage escalations, handle conflict constructively, and advocate for teams while meeting business needs.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
