Customer Service Associate

The Hertz Corporation • South San Francisco, CA • 4h ago

As a flexible Customer Service Associate , you will be interacting with our customers to provide world-class service to customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center.

Responsibilities:

Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.

Welcome each customer with a smile.

Proudly represent Hertz with your professional appearance, language and behavior.

Focus on providing a clean and safe vehicle, to every customer, every time.

Take ownership of each customer's service experience by immediately owning and resolving issues.

Be proud of our brand and the role you play in our success.

Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.

Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.

Build brand loyalty.

Utilize company approved sales and service techniques when determining customer wants and needs.

Offer optional products to meet customer wants and needs.

Prepare all rental and return documents accurately and completely.

Qualify each customer using our company rental requirement guidelines.

Provide customers assistance with directions, maps, local area information, appropriate service information, etc.

Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

Ensure that the return date and time on the rental agreement is accurate.

Review all charges at the time of vehicle return.

Prepare the Rental Agreement Folder with all required information.

Answer the phones to assist customers in a friendly, helpful and prompt manner.

Assist customers by effectively resolving all customer service issues.

Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

Passion for customer service and attention to detail - Goes the extra mile

Self-motivated to achieve and exceed targeted goals

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.

Proficiency in English

Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

Work in a fast-paced environment with a variety of tasks.

Excellent organizational and time management skills

Demonstrate professionalism and interpersonal skills

Proven experience of working well within a team

100% customer focus, with proven experience within a customer facing environment

Additional Requirements:

Work flexible shifts including weekends and holidays; and work overtime as required

Work outdoors during all weather conditions

Stand for long periods of time

What You'll Get:

Hourly Rate is $22.04 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.

Bonus Plans: Eligible, Up to 12%

Bonus: Eligible, Up to 12%

Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)

Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)

Sick Pay: Granted Up to 48 hours

Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)

Profit Sharing: Eligible

Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:

Up to 40% off the base rate of any standard Hertz Rental???

Medical, Dental & Vision plan options

Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)

Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.

Paid Parental Leave & Adoption Assistance

Employee Assistance Program for employees & family

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

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