Manager - Station Operations Control

United Airlines • Chicago, IL • 1h ago

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

The Manager - Station Operations Center leads daily operations for the station operations center (SOC) and is responsible for overseeing the day to day performance of the SOC. They also are responsible for strategic planning involving stakeholders across multiple organizations and entities.

Coordinate station future flight planning activities collaborating with Network Planning, Government Agencies and Local Stakeholders to ensure all airport departments have the information to prepare and make necessary adjustments to support changes to future flight schedules and operations. This includes close coordination on how flight schedules are gated, use of assigned gates, management of growth and ensuring airport infrastructure supports successful execution of planned schedules

Foresee future challenges and communicate the course of action necessary in a core4 fashion to achieve both station and enterprise objectives. This includes future growth and expansion planning

Maintain, analyze and communicate operational performance metrics as they relate to quality customer service, market focus, DOT performance and strategic initiatives

Partner with NOC to address system and local issues that have a significant impact to safety, security, employees, customer and baggage handling, aircraft scheduling, facility and field conditions

Oversee resolution of all operational critical issues involving any department, service provider and/or governmental agency; escalate operational critical issues to senior leadership

Manage IRROPs strategic planning and funnel ops critical communication to station senior leadership across all divisions

Manage staffing for Operations Control Managers and Supervisors

Provide performance leadership and guidance to the SOC team and Hub organization

Qualifications

What's needed to succeed (Minimum Qualifications):

Bachelor's degree and/or related field experience in an airline operational environment

Proven track record for decisive actions backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance

Demonstrated leadership ability and desire to work independently in a fast-paced environment

In-depth knowledge of operations, management, logistics and technology

Exceptional interpersonal skills

Excellent verbal and written communication and presentation skills

Proactive and self-directed management style

Superior problem-solving skills

Be an influencer among your peers and other leaders across the organization

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Experience working with operational programs such as Inform Real Time Stands, Unimatic, IOM, and similar programs

Knowledge of FAA and ATC practices and procedures

The base pay range for this role is $102,220.00 to $133,194.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

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