Guest Services Representative

Hendrick Automotive Company • Duluth, GA • 2h ago

Rick Hendrick Buick GMC (Duluth)

Location: 3244 Commerce Ave, Duluth, Georgia 30096

Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Performs opening and closing Guest Services procedures.

Answers incoming phone calls in a courteous, prompt, and professional manager.

Directs phone calls to the appropriate person

Takes accurate messages.

Directs customers to the appropriate person or department.

Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.

Tracks and filters all incoming calls and takes messages.

Communicates effectively with Guest Services Manager and Greeters.

Reconciles/updates data entry with dealership software.

Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).

Walks around the showroom hourly to offer refreshments to guests.

Provides a warm, positive and happy environment for Guests, their children and fellow teammates.

Helps maintain a clean and comfortable environment (monitor facility)

Provides new hire Customer Management training when requested

Maintains CSI at or above Company standards

Maintains an organized, clean and safe work area

Participates in required training

Records all hours worked accurately in company timekeeping system

Follows Safeguards rules and regulations.

Demonstrates the Company's Core Values

Complies with Company policies and procedures

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

v High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

o Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

v up to 3 years

o 3-5 years

o 5+ years

Education/Experience:

Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required.

Certificates and Licenses:

o Valid Driver's License

o Automobile Salesperson License

Computer Skills:

Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company

personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel.

Environment Demands:

Duties are performed primarily in the showroom or outdoor sales lot. Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees. Due to the nature of this position, employee may be exposed to various work environments.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf.

Similar Jobs

Principal Product Delivery Manager (Remote-Eligible)

Capital One • Atlanta, GA • 2h ago

Retail & Hospitality

Principal Product Delivery Manager (Remote-Eligible) The Product Delivery team, an integral part of US Canadian Markets Operations, is responsible for delivering technical payment products to our global partners. The Pri...

2h ago

Go to Apply

Dishwasher Part Time

Crescent Hotels and Resorts • Stone Mountain, GA • 3h ago

Retail & Hospitality

Description JOB OVERVIEW: To clean, transport and store all china, glassware and silverware. Maintain cleanliness in all kitchen areas and back dock. ESSENTIAL JOB FUNCTIONS: Maintain sanitation and cleanliness of all ar...

3h ago

Go to Apply

Guest Services Rep - Hyatt Regency Villa Christina ATL, GA

Hotel Equities • Atlanta, GA • 3h ago

Retail & Hospitality

Salary Range: $16.50 To $17.50 Hourly Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for the Hyatt Regenc...

3h ago

Go to Apply

Line Cook-Part Time

Crescent Hotels and Resorts • Stone Mountain, GA • 3h ago

Retail & Hospitality

Description Surround and set yourself within the beauty of Stone Mountain Park, Georgia's most visited attraction, at Atlanta Evergreen Lakeside Resort. Our resort offers unforgettable experiences for our guests and a be...

3h ago

Go to Apply

Market Delivery Support Specialist

Lowe's • Suwanee, GA • 3h ago

Retail & Hospitality

What You Will Do Serve as the primary point of contact for both internal and external customer inquiries. Communicate with customers to capture feedback and enhance the in-home delivery experience. Proactively manage and...

3h ago

Go to Apply

(USA) Store Manager - Supercenter

Walmart • Loganville, GA • 3h ago

Retail & Hospitality

Position Summary... What you'll do... Develops communicates and leverages a strategic vision aligned with company market and local plans and tactics to direct the management teamand management and hourly associates in fa...

3h ago

Go to Apply

Seasonal Retail Sales Associate

Lowe's • Snellville, GA • 3h ago

Retail & Hospitality

Key Responsibilities Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs Seeks out customers to understand his/her needs and assists in lo...

3h ago

Go to Apply

ConvergeCONSUMER - Data Science Manager - Innovation_Delivery_Transformation

Deloitte • Atlanta, GA • 11h ago

Retail & Hospitality

Are you an experienced Data Scientist who has led the development of world-class software or digital products? Are you looking for an opportunity to expand your scope and lead products used by some of the biggest and mos...

11h ago

Go to Apply

Craftsman - Building Maintenance - Electrical

Gwinnett County Public Schools • Suwanee, GA • 19h ago

Retail & Hospitality

Craftsman - Building Maintenance - Electrical JobID: 101377 Position Type: Oth Classified Support Person/ Craftsman Date Posted: 2/25/2026 Location: Building Maintenance - Shiloh Date Available: 03/02/2026 Job Code: Craf...

19h ago

Go to Apply

Head of Retail Development

Meta • Atlanta, GA • 1d ago

Retail & Hospitality

Summary: Reality Labs brings together experts to develop and ship groundbreaking products at the intersection of hardware, software, and platform. RL includes Quest, Ray-Ban Meta, work products, AR/VR software and conten...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.