Operations & Customer Service Specialist

ABM Industries • Washington, DC • 7h ago

ABM is seeking a reliable and customer-focused Operations & Customer Service Specialist to support daily operational functions and deliver a positive customer experience. This role bridges customer service, administrative coordination, and operational support to ensure service excellence and internal efficiency.

Pay : $24.00 per hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit

Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

Responsibilities

Maintain accurate equipment and asset inventories, performing regular audits to verify quantities, conditions, and proper documentation.

Coordinate equipment check-in/check-out procedures to ensure accountability and prevent loss or misallocation of assets.

Monitor inventory discrepancies and investigate root causes by reviewing records, vendor data, and usage logs (when applicable).

Ensure compliance with cross functional departmental policies related to asset management, procurement, and material handling.

Collaborate with Facilities, Operations, and Procurement teams to support timely receipt entry and lifecycle management of equipment.

Deliver excellent customer service and ensure a positive customer experience across all interactions.

Accurately enter and maintain data across internal systems, ensuring completeness, consistency, and timely updates.

Process and receipt purchase orders in accordance with company guidelines, verifying quantities, pricing, and supporting documentation.

Reconcile vendor statements by reviewing invoices, PO records, and payment histories to resolve discrepancies promptly.

Monitor open purchase orders and follow up with vendors or internal teams to ensure timely closure.

Maintain organized digital and physical records to support audits, reporting, and compliance requirements.

Identify and escalate discrepancies or data inconsistencies to management for resolution.

Collaborate with procurement, accounting, and operations teams to ensure smooth transactional workflows.

Generate routine reports related to data accuracy, PO status, and reconciliation progress.

Qualifications

High school diploma or equivalent required

Associate's or Bachelor's degree preferred

1+ year experience in customer service, operations, or administrative support

Strong written and verbal communication skills, with the ability to develop clear process documentation, SOPs, and user guides.

Proficiency in Microsoft Word, Excel, and PowerPoint

Comfortable working in a fast-paced, dynamic environment

Knowledge of PeopleSoft

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