Sr. Customer Account Manager

Whitcraft LLC • Lakewood, OH • 4h ago

About Us:
As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality.
The Pursuit has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.
About the Opportunity:
We are looking for a Sr. Customer Account Manager to manage contract lifecycle (incl. scope creep) and oversee contract performance for a specified group of key customers to protect profitability, create end-to-end customer visibility across sites, and ensure a consistent, high-quality customer experience, fully dedicated role.
Location: This position can work remotely and may have travel of up to 30% depending on location, with higher travel in the beginning months of the role. The ideal candidate will be located near one of our US sites.
Responsibilities:
Identify, monitor, and mitigate contract lifecycle management issues (including scope creep) across active contracts for assigned customers; prepare scope creep reports, identify opportunities for contract and pricing updates, and ensure customer account teams maintain accurate, up-to-date records
Escalate and resolve major volume or margin leakage in partnership with Account Executives and site Account Managers
Establish a single, end-to-end view of customer performance, growth, and contract activity across all sites
Manage priority contracts with significant near-term pricing risk/opportunity or high strategic importance, as designated by EVPs and CCO
Partner with the SIOP demand control tower to develop automated contract lifecycle management identification tools
Support site-level customer escalations and ensure coordinated resolution
Drive continuous improvement opportunities across customers, contracts, and sites
Required Qualifications:
Bachelor's degree
At least 8 years of account management and/or business development experience supporting Aerospace customers with sales, contracts, and escalations
Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.
Must be able to perform work subject to ITAR/EAR regulations.
Preferred Qualifications:
Aerospace and/or manufacturing experience
Deep knowledge of key customers and site operations, strong expertise in scope-creep management and contract processes, and proven skill in resolving customer escalations effectively
Experience working in a fast-paced environment requiring you to pivot and adjust quickly to changing priorities and conditions.
Excellent communication and presentation skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
Working Conditions
Requires mobility in a manufacturing plant environment while using Personal Protective Equipment.
Must be able to have prolonged periods sitting at a desk and working on a computer.
Must be able to frequently sit, stand and walk.
Must be able to lift and carry up to 15 pounds.
Personal protective equipment (e.g., safety glasses and safety shoes) is required on the shop floor
Occasional weekend and evening work may be required to accommodate priorities, deadlines, and schedules.
Acknowledgements:
The above job description is not intended to be an all-inclu

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