Operations Manager

Diversified Maintenance • Worcester, MA • 10h ago

Overview

Join Diversified Maintenance! We're committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry!

Job Description

Diversified Maintenance is hiring an Operations Manager. The Operations Manager is responsible for overseeing several hundred-service locations and multiple Area or Project Managers within assigned business verticals. Responsibilities include, but are not limited to managing operations, controlling expenses and payroll budgets, leading other managers and guiding on handling employee issues, maintaining vendor relationships and managing risk and safety. The Operations Manager is a role model and leader and must solve problems, make informed decisions and manage the workforce and time to achieve maximum results.

RESPONSIBILITIES:

Ensure all financial and quality performance for assigned customers

Build relationships with customers in conjunction with the client relations team

Ensure all compliance measures are met

Hire, mentor, and evaluate all Area Manager and Project Manager direct reports

Implement new customer contracts

Review/request equipment needs

Coordinate with Human Resources to ensure all employee issues are addressed

Inspect worksite locations

Implement safety and training activities

Serve as backup to Area or Project Manager when necessary

Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalent

Minimum of two (2) years of management experience in a service-related industry

Minimum of three (3) years of operational experience in the janitorial industry

Business level oral and written communication skills; ability to speak, read, and write fluently in English

Ability to lead managers and develop leadership skills In others

Ability to multitask and adapt to changing environments

Excellent customer service skills; active listening skills

Ability to lead and encourage teamwork; ability to negotiate and resolve conflict

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Bilingual; ability to speak, read, and write in Spanish, French, or other languages

Prior cleaning or janitorial experience

Familiarity with custodial practices and commercial cleaning standards

Knowledge of floor care techniques including buffing and waxing

Experience in industrial cleaning or facilities maintenance

College Degree desirable

BENEFITS:

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance

Eight paid holidays annually, five sick days, and four personal days

Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Diversified Maintenance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department.

Requisition ID

2026-1540701

Apply Now! (https://diversifiedm-aus.icims.com/jobs/1540701/operations-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-336181040)

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Job Locations US-MA-Worcester

Requisition Post Information* : Posted Date 8 hours ago (2/24/2026 11:20 AM)

Category (Portal Searching) Janitorial

Business Unit DMS

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