CWR-Customer Service Rep I

ManpowerGroup • Brookshire, TX • 10h ago

Our client, a leading organization in the logistics and customer service industry, is seeking a CWR-Customer Service Rep I to join their team. As a CWR-Customer Service Rep I, you will be part of the Customer Support Department supporting customer interactions and delivery coordination. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive attitude which will align successfully in the organization.

Job Title: Customer Service Rep I

Location: Brookshire, TX

Pay Range: $16

Shift: Part-time, 25-30 hours per week, with shifts from 6:00 am to 2:00 pm or 10:30 am to 7:00 pm, Monday through Saturday with one day off during the week.

What's the Job?

Assist customers and business partners via telephone and email to ensure satisfaction and resolve issues.

Handle customer complaints in a calm, professional manner to maintain positive relationships.

Diagnose, assess, and resolve problems related to delivery and service inquiries.

Monitor the progress of delivery routes to ensure timely and accurate deliveries.

Handle member claims and settle them within the company's required timeframe, including outbound survey calls.

What's Needed?

Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint.

High school diploma or equivalent.

At least 1 year of related experience, preferably within a call center environment.

Strong customer service skills with the ability to resolve issues satisfactorily.

Solid multitasking and organizational skills, with the ability to work under pressure.

Bilingual in Spanish and English is a plus.

What's in it for me?

Supportive team environment driven by innovation and customer focus.

Opportunities for career growth and development within the organization.

Engaging and dynamic work setting that values diversity and inclusion.

Flexible part-time schedule to accommodate your lifestyle.

Chance to make a meaningful impact by delivering exceptional customer service.

Upon completion of waiting period associates are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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