Customer Care Representative

MountainOne Bank • North Adams, MA • 13h ago

Job Summary: Provides superior customer service within a dedicated call center environment. Speaks articulately and concisely using a friendly, professional and courteous tone while providing efficient resolution to customer complaints or inquiries. Strong commitment to achieving customer service excellence through delivery of value solutions and problem resolution. The pay range for this position is \$21.63 to \$26.44 an hour dependant upon qualifications and experience. Primary Responsibilities: - Provide superior customer service in the handling of customer inquiries or complaints through both phone and email interactions. - Demonstrates discretion in the ability to manage conflict and resolve problems in a professional manner. - Strong knowledge of all products and services offered by MountainOne Bank, to include but not limited to deposits, loans, the issue and servicing of ATM and Debit Cards, Digital Banking, Bill Pay, Remote Deposit Capture, Debit Card Disputes and ACH, wires, tokens, etc. - Actively refers loan origination, insurance and brokerage services to appropriate departments and affiliates. - Commitment to ongoing training and education. - Knowledge of all bank policies and procedures relevant to this position. - Strong commitment to MountainOne\'s core values and established service standards. - Performs related customer service and clerical duties as assigned by the VP, E-Services and Call Center. - Maintains compliance with all related bank policies, confidentiality, Bank Secrecy Act, standardized procedures, and regulations. - Daily review of pending deposits in both RDC and mobile. - Reporting of Call Center Activity as well as analyzing and documenting Call Center volume, etc. - Report customer fraud via fraud notification process. - Monitor and reply to the Digital Banking support email box and assist branch network in resolution of E-Service issues for customers. - Assists E-Services Department with daily tasks when needed. - Other duties as assigned. Qualifications: - High School Diploma. - Experience in Retail Banking or Call Center preferred. - Excellent and proven interpersonal, verbal and written communication skills. - Flexibility to be available during scheduled hours or cover other shifts as needed. - Ability to handle conflict and resolve problems in a professional manner. - Ability to deal with and show discretion in confidential matters. - 10% availability to travel outside of 25-mile radius. - Ability to sit, bend, perform computer input and/or answer the phone for extended hours.

Similar Jobs

Customer Service Representative

MountainOne Bank • North Adams, MA • 13h ago

Management & Administrative

The full Customer Service Representative (Universal Banker Representative) job description {target="_blank" rel="noopener noreferrer"} contains more information about this position. Job Summary: The Universal Banker Repr...

13h ago

Go to Apply

Office Manager - Part-Time

TEC Staffing Services • Pittsfield, MA • 1d ago

Management & Administrative

Part Time Office Manager Job in Pittsfield, MA Location: Pittsfield, MA Job Type: Part-Time Pay: \$25/hr Hours/Schedule: Mon & Tues: 8a-4:30p, Wed & Thurs: 8a-12p Job Summary: TEC is seeking a reliable and organi...

1d ago

Go to Apply

Scheduler - Central Wide Scheduling

Dartmouth Health • Bennington, VT • 1d ago

Management & Administrative

The Schedulers responsible for filing requests for prior authorization for all insurances that require based upon plan or insurance contract. Request, obtain, and document (within current software) all prior authorizatio...

1d ago

Go to Apply

Administrative Services Technician IV

State of Vermont • Bennington, VT • 3d ago

Management & Administrative

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1340511 Overview The Family Services Division of the Department for Children & Families in...

3d ago

Go to Apply

Call Center Representative

Berkshire Bank • Pittsfield, MA • 4d ago

Management & Administrative

Division: Retail Banking Department: Customer Support Center Reports to: Call Center Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - 28.90 Actual compensation within the pay range will be decided based on factors...

4d ago

Go to Apply

Sales Manager (Req #: 1117)

Dailey Precast, LLC. • Shaftsbury, VT • 6d ago

Management & Administrative

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1339475 Peckham Industries\ \ \ Location:Shaftsbury, VT\ \ Pay Range:\$90,000.00 - \$140,000.0...

6d ago

Go to Apply

Branch Manager - Hoosick Falls, NY

Trustco Bank • Hoosick Falls, NY • 6d ago

Management & Administrative

Branch Manager Reports to: Regional Vice President Salary: NE18 $55,000 - $100,000 + performance-based monthly and annual bonuses FLSA Status: Non-Exempt | Supervisory Role: Yes Why Join Us? At Trustco Bank, we're commit...

6d ago

Go to Apply

Administrative Director - All Shift

North Adams Regional Hospital • North Adams, MA • 1w ago

Management & Administrative

Responsible for directing the operation of the hospital on evenings, nights and weekends. This direction includes responsibility not only for the inpatient units, but for all ancillary and support departments that operat...

1w ago

Go to Apply

Experienced Administrative Assistant

Vail Resorts • West Dover, VT • 1w ago

Management & Administrative

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for th...

1w ago

Go to Apply

Chief Engineer (Precast) (Req #: 1003)

Peckham Industries • Shaftsbury, VT • 1w ago

Management & Administrative

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1338642 Peckham Industries\ \ \ Location: Shaftsbury, VT\ \ Pay Range: \$120,000.00 - \$165,00...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.