IT MANAGER-INFRASTRUCTURE (Telecom)
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IT MANAGER-INFRASTRUCTURE (Telecom)
Salary
$4,294.00 - $5,370.57 Biweekly
Location
611 Walker Street
Job Type
Full Time
Job Number
38240
Department
Houston Information Technology Services
Division
HITS - ENTERPRISE INFRASTRUCTURE SERVICES (EIS)
Opening Date
02/23/2026
Closing Date
3/9/2026 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: IT MANAGER - INFRASTRUCTURE (TELECOM)
Posting Number: 38240
Department: Houston Information Technology Services
Division: ENTERPRISE INFRASTRUCTURE SERVICES
Reporting Location: 611 WALKER
Workdays & Hours: MONDAY - FRIDAY 8:00 AM - 5:00 PMSubject to Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The Houston Information Technology Services (HITS) Network & Data Services team supports an infrastructure that consists of more than 350 sites spread across the City of Houston (COH). This includes thousands of network devices and multiple datacenters which collectively support the needs of over 20,000 city employees and 23 city departments including mission-critical public safety services. This IT Manager - Infrastructure position is crucial to helping the City of Houston to develop and maintain a robust, resilient, and secure network infrastructure.
This position oversees the telecommunications group within the Enterprise Infrastructure Division of HITS. The telecom group is responsible for all voice communications, wireless mobility services, and wireline connectivity solutions within the COH. The COH operates an Enterprise VoIP infrastructure that supports 13,000 devices and a Contact Center environment that consists of 36 call centers processing almost 6,000,000 calls per year. In addition, this group also supports analog services including fax, POTS lines, and paging systems.
This candidate will play a major role in developing sound telecommunications expense controls, provide guidance to junior team members, and maintain professional communication with business stakeholders and customers. The Manager will oversee several full-time employees and take ownership of managed services that fall under the telecom umbrella. The candidate will also participates in the preparation, analysis, and execution of Requests For Proposals (RFPs) and ensures the selection of qualified vendors.
The position requires familiarity with:
Cisco Contact Center
Cisco Unified Communications
Extensive experience managing multi-million-dollar telecommunications vendor contracts
TEM (Telecom Expense Management) Solutions
E911 Requirements
The ideal candidate should have a strong understanding of network security best practices (both theoretical and applied) and must adhere to all Cybersecurity Policies and Procedures to ensure the Confidentiality, Integrity, and Availability of critical systems. Prior experience with FBI CJIS requirements and familiarity with FIPS 140-2 is preferred but not required. Candidate must successfully pass a CJIS background investigation with the Houston Police Department within 6 months of hire.
WORKING CONDITIONS
This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.
MINIMUM REQUIREMENTS
EDUCATION
Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.
EXPERIENCE
At least eight (8) years of technology experience supporting IT infrastructure of a department or enterprise IT environment that includes two (2) years supervising a technology team.
LICENSE REQUIREMENTS
None
PREFERENCES
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
Preferences shall be given to those with the following:
Experience as a telecom manager in an enterprise environment with more than 50 sites
Extensive knowledge of VoIP and Contact Center services
Experience managing public sector telecommunications and voice service contracts
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test
SAFETY IMPACT POSITION - Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 32
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450.
If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1).
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
Which best describes your education?
High School Diploma
Associate Degree
Bachelor's Degree
Master's Degree or Beyond
None of the Above
03
How many years of experience do you have supporting IT Infrastructure in an Enterprise IT environment?
Less than 8 years of experience
8 years of experience
9 years of experience
10 years of experience
11 years of experience
12 years of experience
13 years of experience
14 years of experience
15 or more years of experience
I have no experience
04
How many years of supervising experience do you have?
Less than 2 years of experience
2 years of experience
3 years of experience
4 years of experience
5 or more years of experience
I have no supervising experience
05
How many years of experience do you have managing telecommunications infrastructure teams in an enterprise environment?
Less than 2 years of experience
2 years of experience
3 years of experience
4 years of experience
5 or more years of experience
I have no experience
06
How many years of experience do you have as a Voice Engineer / Analyst / Architect?
Less than 6 years of experience
7 years of experience
8 years of experience
9 years of experience
10 or more years of experience
I have no experience
07
How many years of experience do you have managing telecommunications contracts in an environment with 50 or more sites?
Less than 6 years of experience
6 years of experience
7 years of experience
8 years of experience
9 years of experience
10 years or more of experience
I have no experience
08
Which network certification(s) have you held (expired or current) Check all that apply?
Cisco Certified Technician (CCT)
Cisco Certified Network Associate (CCNA)
Cisco Certified Design Associate (CCDA)
Cisco Certified Network Professional (CCNP)
Cisco Certified Internetwork Expert (CCIE)
I have No certifications
09
How many years of experience do you have in managing TEM Solutions?
Less than 6 years of experience
6 years of experience
7 years of experience
8 years of experience
9 years of experience
10 or more years of experience
I have no experience
10
Are you a current COH employee?
Yes
No
11
Do you have valid Driver's License?
Yes
No
12
Please describe your experience managing contact center services. (See Resume will delay review of your application)
13
Please provide a list of all valid certifications you currently hold and their validity date(s) ("See Resume" will delay review of your application)
Required Question
