Donor Center Phlebotomist

Versiti Blood Center of IL • Geneva, IL • 4h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13299605

Responsibilities

Prepares collection site and performs set up, including technology

systems (may include quality control).

Performs donor screening (collects donor histories), mini-physical,

and phlebotomy.

Observes donors for reactions, provides reaction care and assists

other staff in handling reactions if needed. May provide post-reaction care at mobile drives including assessing reactions for recovery, escorting donors and serving as liaison to coordinate care with host organization (e.g. high school nurse, drive coordinator.

Conducts automation (Alyx and/or Trima), including recognizing and

responding to automation reactions. Recruits and converts donors for automation.

Rebooks donors for future donation appointments.

Understands and performs to all applicable regulatory and compliance

requirements.

Recognizes when the customer is distressed and responds

appropriately with tact. Creates a safe environment for donors and staff members.

Treats donors with customer service excellence, presenting a

positive image. Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate.

May prepare and pack units for transport.

Maintains product integrity and ensures proper identification of all

donors, performs routine maintenance on equipment, and completes department records as needed.

May be eligible for additional \"Skill\" based pay (Driving,

Language, etc), based on employee qualifications and business need. Requires evening, weekend and holiday work hours, and travel to other local collection sites as determined by business need.

Performs other duties as required or assigned which are reasonably

within the scope of the duties in this job classification

Understands and performs in accordance with all applicable

regulatory and compliance requirements

Complies with all standard operating policies and procedures

Qualifications

Education

High School Diploma or GED required

Experience

Less than 1 year of job-related experience. required

1-3 years relevant people facing experience preferred

Knowledge, Skills and Abilities

Knowledge of standardized work routines and methods, general facts

and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required

Ability to read and interpret documents such as Standard Operating

Procedures, safety rules, operating and maintenance instructions, and other department manuals. required

Must have basic mathematical aptitude. required

Ability to apply judgment to written or oral instructions. required

Ability to organize work to provide productive work flow. required

Has strong attention to detail. required

Must have good communication skills, including the ability to

provide feedback to peers, and flexibility to work independently and with a team. required

Ability to learn/utilize computer applications such as Ceridian,

Hemasphere, Oracle, and HemaTerra required

Licenses and Certifications

Driver\'s License preferred

SBA - Spanish Bilingual Assistance Certificate preferred

Tools and Technology

Personal Computer (desktop, laptop, tablet). required

General office equipment (computer, printer, fax, copy machine).

required

Vehicle navigation system. required

Microsoft Suite (Word, Excel, PowerPoint, Outlook). required

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