PT Customer Service Leader

Hannaford • Derry, NH • 11h ago

Category/Area of Expertise: Retail Operations

Job Requisition: 483136

Address: USA-NH-Derry-35 Manchester Drive

Store Code: Store 08016 Front End (5151610)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

DUTIES AND RESPONSIBILITIES

Observe and follow all company policies and established procedures.

Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.

Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets

Assist in special projects and perform other functions as assigned by supervision.

Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.

Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.

Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.

Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.

Frequently, perform cashier and/or bagging functions

Frequently, perform service desk/kiosk and if trained, bookkeeper functions

Perform all other duties as assigned.

QUALIFICATIONS

Effective communication and customer service skills.

Must meet minimum age requirements to perform specific job functions (18 years of age).

Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Prerequisite Training:

Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets

Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet

Physical Requirements

Perform repetitive hand and arm motions while standing/walking the majority of the shift.

Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.

Push or pull up to 75 pounds on occasion.

Work in and out of inclement weather when necessary.

Gather up to five shopping carts and push them to designated areas.

Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.

Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.

PREFERRED REQUIREMENTS

Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.

Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.

Handle cash pickups and change orders as requested and log as required.

Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.

Provide customers and associates with hassle-free refunds while applying all applicable guarantees

Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service

Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.

Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Salary range is between $ 17.60 - $26.20 Hrly

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Similar Jobs

PT Customer Service Leader

Hannaford • Manchester, NH • 12h ago

Management & Administrative

Category/Area of Expertise: Retail Operations Job Requisition: 462969 Address: USA-NH-Manchester-201 John Devine Drive Store Code: Store 08164 Front End (5151639) Hannaford Supermarkets started out as a fresh produce ven...

12h ago

Go to Apply

Enterprise Customer Account Manager

UKG • Concord, NH • 13h ago

Management & Administrative

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workfo...

13h ago

Go to Apply

Senior National Account Manager

Indeed • Concord, NH • 13h ago

Management & Administrative

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to gro...

13h ago

Go to Apply

Buying & Supplier Manager II, Robotics Supply Chain - Procurement

Amazon • North Reading, MA • 13h ago

Management & Administrative

Description Is your passion inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work affects the bigger picture? Answer yes to any of these and you will fit rig...

13h ago

Go to Apply

Buying & Supplier Manager II, Robotics Supply Chain - Procurement

Amazon • North Reading, MA • 13h ago

Management & Administrative

13h ago

Go to Apply

Manager, Global Trade Licensing (Hybrid)

RTX Corporation • Andover, MA • 15h ago

Management & Administrative

Date Posted: 2026-02-20 Country: United States of America Location: US-MA-WOBURN-WB2 ~ 225 Presidential Way ~ GODDARD BLDG Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: The abi...

15h ago

Go to Apply

Manager, Global Trade Licensing (Hybrid)

RTX Corporation • Tewksbury, MA • 15h ago

Management & Administrative

15h ago

Go to Apply

Security Patrol Officer

Allied Universal • Merrimack, NH • 15h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

15h ago

Go to Apply

Senior Lead Marketing Manager

Lumen • Concord, NH • 21h ago

Management & Administrative

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up...

21h ago

Go to Apply

Account Manager - Middle Market

HUB International • Wilmington, MA • 21h ago

Management & Administrative

Discover a Career That Empowers You - Join HUB International! At HUB International, we're more than just an insurance brokerage firm - we're a thriving community of entrepreneurs driven by purpose and passion. Every day,...

21h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.