Customer Service Manager

STAFFING SUPPORT SPECIALISTS • West Bend, WI • 11h ago

JOB REQUIREMENTS: POSITION:Customer Service Manager Shift:Varies BASIC
FUNCTION:Reporting directly to the Store Director (SD) is responsible
for Customer Service and front-end store operations and assigned
personnel. Provides day-to-day coordination/direction over Front End
Associates, Grocery Clerks and Customer Service Clerks. Assists in
direct performance of duties and responsibilities of Front End Personnel
on a day-to-day basis. Most of the time is spent doing hands on
administrative, basic monetary transactions/reconciliation and direct
customer service function at our front-end customer service desk.
ESSENTIAL FUNCTIONS: Promote and maintain a flexible, cooperative,
positive, team oriented, customer-focused attitude within internal store
personnel and between all store locations. Leads by example. Keeps Store
Director aware of concerns, issues, etc. warranting their attention,
knowledge of, action and/or resolution in a timely manner. Provides
direction, motivation, coordination, support, training/cross training,
development, and follow-up of assigned personnel. Promote and maintain
positive customer service and relations. Able to work varied shifts and
meet attendance, productivity and quality requirements. Responsible for
timely performance/development evaluation for assigned personnel.
Promotes and maintains compliance to store and front-end policies,
procedures and processes. Monitors department personnel to ensure
efficient/effective operations. Provides direction and mentoring to
Assistant Customer Service Managers as required. Maintain department
records, files, accounts and databases in areas of responsibility as
required. Ensures security and confidentiality of assigned company
records, financial records, databases, files, etc. Works in unison with
all management team to achieve store objectives. Write weekly work
schedules to ensure all assigned shifts are properly staffed. Provide
coordination, delegation and follow up of department personnel to ensure
maximum performance. Audits performance and takes appropriate/timely
corrective action as required. Maintain effective housekeeping for a
safe, clean environment of the front end of the store on a regular
basis. Assigns stocking or other duties to front-end personnel during
idle periods. Monitors protection of assigned company... For full info
follow application link. We are committed to a policy of equal
opportunity for all employees. We seek to match you with opportunities
that best match your skills and needs, and it is our policy to
administer these activities in a manner which does not discriminate
against or give preference to any person because of race, color,
religion, age, sex, national origin, disability, ancestry, sexual
orientation, military service, marital status, arrest or conviction
record, or any other discriminatory basis prohibited by state or federal
law. All employees are required to have a proof of identity and
authorization to work. *** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/0ED7971CB8CD4967 This position is listed by a private
employment agency. The agency is the legal employer. No fee will be
charged of the job applicant.

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