Introduction
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Patient Safety Coordinator with Methodist Hospital Stone Oak you can be a part of an organization that is devoted to giving back!
Benefits
Methodist Hospital Stone Oak offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Methodist Hospital Stone Oak family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Patient Safety Coordinator to help us reach our goals. Unlock your potential!
Job Summary and Qualifications
General Statement of Duties: Assists with advancement of a patient safety program that promotes a culture of safety and the elimination of avoidable harm.
Essential Job Functions:
Systems Thinking and Reliable Design Expectations:
Assists Patient Safety Director with prevention of future harm by initiating and overseeing proactive evaluation and redesign of systems to improve care processes (e.g. forcing functions, checklists, error causation thinking, human factors, applied informatics, culture).
Assists Patient Safety Director by supporting improved outcomes by emphasizing both appropriate behaviors and robust systems that include concise accountability measures and follow-up.
Supports efforts to improve the consistent delivery of evidence-based care and reduction in preventable harm by focusing on reliability and applying the principles of reliable design.
Assists Patient Safety Director in the reduction of variation in care delivery.
Promotes the utilization of alerts and best practices (e.g. Sentinel Event Alerts) to assist with gap assessments and implementation of strong actions that will alleviate identified gaps.
Identification and Mitigation of Patient Safety Risk Expectations:
Assists with effective reporting, investigating, and analyzing of patient safety incidents, medical errors and potential risks in the facility.
Supports Patient Safety Director with completion of thorough and credible serious event analysis that result in strong sustainable improvement strategies.
Participates in Patient Safety Rounds that assist with identification of patient safety risks. Encourage staff to identify and participate in resolution of patient safety concerns.
Supports Patient Safety Director with coordination of disclosure of serious events to patients and/or families in accordance with organizational policy and regulations.
Assists Patient Safety Director with timely reporting of Patient Safety Work Product (PSWP) to the Patient Safety Organization.
Actively participate in PSO learning collaboratives. Assist with implementation of best practices, alerts, and updates to drive patient safety improvement.
Safety Culture Advancement Expectations:
Partner with Patient Safety Director to promote completion of Culture of Safety Survey.
Facilitate analysis of culture of safety survey results such that data-driven action plans lead to targeted outcomes.
Support and encourage harm reporting throughout the organization through a nonpunitive just event reporting system.
Provide feedback that acknowledges both the value of event reporting and review of reported events.
Partner with Patient Safety Director to facilitate thorough and credible review of events that address both system and individual accountability.
Patient Safety Education Expectations:
Assist with patient safety new hire orientation presentation (e.g. PSO membership, reporting expectations, safety culture)
Supports Patient Safety Director in providing ongoing education to leaders, clinicians and staff on the science of safety (high reliability, effective communication, sustaining awareness/alertness) and patient safety initiatives.
Partnership with Executive and Clinical Leaders Expectations:
Assist Patient Safety Director to help facility leaders and managers ensure thorough, credible and timely event management.
Collaborate with Patient Safety Director and facility leaders to identify and hardwire behavioral norms that promote a culture of safety.
Assist facility leaders to ensure understanding of and compliance with the National Patient Safety Goals.
Assist Patient Safety Director in partnering with facility leadership to establish activities that enable and sustain an open and fair environment promoting learning, safe systems, and appropriately managing behavioral choices related to patient safety (e.g. Patient Safety Rounds, Event Response, Disclosure).
Assist with Quality to complete the NQF Safe Practices section of the Leapfrog Hospital Survey.
Patient and Family Engagement Expectations:
Assist with engagement of patients/families when appropriate in the patient safety program.
Assist facility leadership and Patient Safety Director in obtaining input from patients/families involved in harm or close call events as appropriate.
Measurable Reduction in Avoidable Harm Expectations:
Assist Patient Safety Director with oversite of the management and use of event information to benchmark and track progress to zero avoidable harm.
Assist Patient Safety Director to provide analysis and identifying trends from reports (e.g. event reports, Clinical Excellence Dashboard, Service Line Dashboards) to track progress of improvement strategies. Spread and sustain improvement.
Assist Patient Safety Director in presenting informative and actionable patient safety reports to appropriate committees to include high level presentations to Leadership, Medical Executive Committee and Board of Trustees. Include the patient's story of harm.
Risk Management/Claims Activities (if not otherwise assigned)
Collaborate with defense legal counsel to coordinate the investigation, processing and defense of claims against the facility; records, collects, documents, maintains, and provides to defense attorneys any requested information and documents necessary manage facility claims while maintaining privilege of PSWP
Assist Patient Safety Director with notification and interactions with HCI on all actual and potential claims
Partner with security on procedures to reduce the frequency and/or minimize the severity of property loss or assets
Assist Patient Safety Director with contract review as indicated - Assist Patient Safety Director in managing non-HCI cases: accept/process subpoenas, visitor events, property loss or theft, etc.
Knowledge/Skill/Abilities:
Shows good organizational skills; tendency to be organized, planful and structured
Has basic knowledge of patient safety science principles, theory, methods, standards and regulatory requirements
Effective interpersonal skills (developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems)
Effective leadership qualities (task completion, motivation, organization)
Shows basic knowledge of and experience with patient safety analysis techniques (methods). Effective team building skills in dealing with intra-professional clinical and operations teams including medical staff in diverse settings
Computer skills with word processing and database competency
Excellent oral and written communication skills.
What qualifications you will need:
Minimum Education, Experience, Training, Required Knowledge, Skill, Abilities and Other Job-Related Characteristics:
Education: Bachelor's degree in healthcare related field required; Bachelor's or Master's degree in nursing preferred.
Experience: Two years of experience in patient care, healthcare management, patient safety, risk, and/or quality required. Healthcare experience should be recent and within a clinical setting such as hospital, ambulatory surgery center, etc. Clinical background preferred.
Employee completes initial and ongoing training and competencies as defined by service line, facility and department/unit which are specific to the needs of the patient population served (if applicable).
License, Certificates, or Registrations:
Certified Professional in Patient Safety (CPPS), required. If not already a CPPS, must obtain within 24 months of hire. Maintain CPPS while in role. Other licenses as required by State.
Methodist Hospital Stone Oak is equipped with the most modern technology available. With over 280 beds, services include emergency care, general surgery, obstetrics and gynecology, neonatology, oncology, neurosurgery, orthopedics, and acute rehab services.
Methodist Hospital Stone Oak is accredited by the Joint Commission as a Primary Stroke Center and Chest Pain Center. The stroke rehabilitation program has received the Joint Commission's Gold Seal of Approval® for Disease-Specific Care Certification of Stroke Rehabilitation. We belong to the Texas Institute for Robotic Surgery. Our surgeons and technology offer minimally invasive options to patients. Surgeons from around the country come to train under our world class team. The hospital has been recognized by Leapfrog's Hospital Safety Grade A and by Modern Healthcare as one of the Top 100 Best Places to Work in Healthcare. We have also been recognized as a Joint Commission Top Performer on Key Quality Measures®. Finally, by Medicare.gov as #1 in San Antonio and #6 in the entire nation. The hospital is 1 of only 102 hospitals to receive Medicare.gov's 5-star rating. Join our team to be part of the innovation.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Patient Safety Coordinator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
