Facility Manager - Quality & Operations

Cushman & Wakefield • Littleton, MA • 4h ago

Job Title

Job Description Summary

We are seeking a highly organized and quality-focused Facilities Manager to lead the delivery of exceptional facility services across our sites. This role combines vendor management, critical systems oversight, and rigorous quality assurance to ensure that all work, especially involving essential infrastructure, is completed safely, efficiently, and to the highest standards. The ideal candidate will be a proactive communicator and problem-solver who thrives in a dynamic environment and excels at cross-functional coordination.

Job Description

Key Responsibilities

Oversee third-party service providers, ensuring compliance with contractual obligations and performance standards.

Conduct regular vendor performance reviews and escalate issues as needed.

Conduct regular inspections and audits to verify that all facility work meets scope, safety, and regulatory standards.

Coordinate scheduling and access for vendor-conducted maintenance and repairs.

Manage the end-to-end lifecycle of work orders, from initiation to closure.

Prioritize and track critical maintenance and repair tasks to ensure timely resolution.

Maintain accurate records and documentation for all service requests and completed work.

Follow up on deficiencies and ensure corrective actions are implemented

Act as the operational bridge between the call center, client on-site teams, and vendors.

Provide timely updates and status reports to internal stakeholders and clients.

Participate in regular meetings to align priorities, share updates, and resolve issues.

Ensure all facility operations comply with local regulations, safety standards, and company policies.

Support emergency response protocols as required.

Qualifications

Bachelor's degree in Facilities Management, Business Administration, or related field (preferred).

5-7 years of experience in facility operations or vendor management.

Strong understanding of work order systems (e.g., CMMS platforms).

Excellent communication and interpersonal skills.

Ability to multitask and manage competing priorities in a fast-paced environment.

Strong knowledge of building systems (HVAC, electrical, plumbing) and regulatory compliance standards.

Exceptional attention to detail and a proactive approach to problem-solving.

Ability to interpret technical documentation and service reports.

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any @type will not be tolerated.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job @type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 89,250.00 - $105,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any @type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"

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