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Assistant Ops Manager, Conversions - State Farm Stadium

ASM Global • Glendale, AZ • 2h ago

POSITION: Assistant Ops Manager, Conversions

DEPARTMENT: Operations

REPORTS TO: Manager, Conversions & Housekeeping

FLSA STATUS: Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Summary

The Assistant Manager, Conversions, provides leadership and direction for the Conversions Department, overseeing the Conversions Supervisors and team to ensure the seamless execution of event setups, teardowns, and daily stadium operations. This position is responsible for developing processes, managing resources, and fostering a culture of excellence, safety, and collaboration. The Assistant Manager, Conversions, plays a vital role in ensuring that all stadium events and activities are executed efficiently and to the highest standards while supporting the professional growth and development of the team.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned

Provide direct leadership, mentorship, and hands-on support to the Conversions Supervisors and team, ensuring accountability at all levels.

Hold team members accountable through clear expectations, coaching, and corrective actions when necessary to ensure consistent execution.

Enforce high-performance standards by conducting regular quality control checks on all setups, teardowns, and operational tasks, immediately addressing deficiencies.

Manage schedules, assignments, and team workloads to optimize labor efficiency while maintaining quality and safety standards.

Develop and implement performance metrics, checklists, and tracking systems to measure efficiency, accuracy, and overall team effectiveness.

Lead pre- and post-event walkthroughs, identifying areas for improvement and ensuring all conversions meet or exceed stadium and client standards.

Work closely with senior management to proactively address operational challenges, ensuring seamless execution of events and conversions.

Oversee and refine training programs and SOPs, ensuring all team members are fully prepared to execute their responsibilities with precision and efficiency.

Collaborate with other stadium departments to ensure smooth communication and alignment of conversion activities with broader operational goals.

Foster a high-accountability culture by promoting professionalism, teamwork, and continuous improvement within the Conversions Department.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Mechanical skills, working experience in an arena, convention center or stadium strongly preferred.

Strong leadership/instruction skills

Working knowledge of forklift, scissor lift, boom lift and other heavy equipment or ability to get certified within 3 months.

Familiarity with OSHA requirements, knowledge of security and safety.

Excellent organizational skills, detail-oriented with ability to handle multiple assignments.

Capable of working nights, weekends, and holidays.

Ability to converse fluently in both English and Spanish is a plus.

Reliable means of transportation.

Must have AZ driver's license.

Minimum of 5 years' experience with stadium set up or equal experience

Ability to use basic computer skills for email, excel, word, etc

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Extensive walking.

Occasionally long periods of standing.

Ability to climb stairs

Ability to lift 50 lbs. unaided

The work involves some exposure to extreme temperatures.

WORKING CONDITIONS

Location: On-site - 1 Cardinals Dr., Glendale, AZ 85305

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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