Customer Service Delivery Driver

Kroger Family of Companies • Indianapolis, IN • 4h ago

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger's driving standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

Provide excellent customer service while delivering orders to the customer

Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers

Ensure a high degree of professionalism and personal presentation when interacting with customers

Drive a company vehicle safely and in accordance to Kroger's driving standards

Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur

Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards

Control and maintain an accurate record of customer deliveries

Assist fellow drivers that may encounter difficulties while out delivering

Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations

Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor

Complete pre-inspections check of company vehicle before use and report any defects to supervisor

Operate company provided technology devices for mapping and customer interaction

Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Valid drivers license

Excellent communication and customer service skills

Must annually pass a DOT regulated medical exam

Must have a good driving record

Ability to operate a delivery van and handheld tablet device

Must be able to lift up to 50 lbs. with or without reasonable accommodation

Must be at least 21 years old

May require chauffers license in some states

Desired Previous Job Experience/Education:

High School Diploma or GED

Any customer service experience

Any deliver driver experience

We continuously accept applications for roles like the one posted. Our team regularly reviews submissions and will contact applicants should a position become available that aligns with the applicants qualifications and our organizational priorities.

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