Front Office Supervisor - Kimpton Journeyman Hotel

Kimpton Hotels & Restaurants • Wisconsin, Wisconsin • 2h ago

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration.

Some of your responsibilities include:

Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook.

Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary.

Make sure all shifts are covered as scheduled, cover as necessary.

Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.

Ensure the completion of the desk agents' AM/PM checklist.

Handle guest situations as they arise in a calm and professional manner.

Be an expert in all employee duties to ensure you are "leading by example" in all that you do.

Maintain professional contact via telephone with all other hotel departments.

Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.

Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies.

Counsel and coach employees when necessary, using accurate documentation and techniques.

Ensure all employees complete their duties before departing, that they are posted at their stations on time.

Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.

Accountable for meeting or coming in under payroll and expense budgets.

What You Bring

2 years of related experience in hospitality or similar industry.

High School Diploma is preferred.

Flexible schedule, able to work evenings, weekends, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

Be Yourself. Lead Yourself. Make it Count.

Similar Jobs

Machine Operator-Food Manufacturing

Kelly Services • Green Bay, WI • 1h ago

Retail & Hospitality

Machine Operator- Within a food manufacturing facility. You would be responsible for operating, monitoring, and adjusting production machinery to ensure products meet quality and safety standards. The role requires atten...

1h ago

Go to Apply

Retail Sales & Customer Service

KEEPER OF THE LIGHT • Bayfield, WI • 1h ago

Retail & Hospitality

JOB REQUIREMENTS: Join us in 2026 on Bayfield\'s waterfront and enjoy a seasonal retail position in a fast-paced souvenir shop. We\'re located directly on the shore of Lake Superior between the Bayfield City Dock and the...

1h ago

Go to Apply

Manufacturing Team Member

LAKE COUNTRY MFG INC • Oconomowoc, WI • 1h ago

Retail & Hospitality

JOB REQUIREMENTS: Lake Country Manufacturing, Inc is looking for a reliable and adaptable general labor worker with strong work ethics and an eye for quality. The need for being able to read and speak English is importan...

1h ago

Go to Apply

2nd Shift Machine Operator-Food Manufacturing

Kelly Services • Green Bay, WI • 1h ago

Retail & Hospitality

Machine Operator-Food Manufacturing. Responsible for operating, monitoring, and adjusting production machinery to ensure products meet quality and safety standards. The role requires attention to detail, routine maintena...

1h ago

Go to Apply

Wireless Retail Sales Associate - W4677

OSL Retail Services • Muskego, WI • 3h ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?You will have unlimited earning potential with $15.00/hour base pay and uncapped commission! Employees earn $18.00/hour just hitting minimum expectations and top perfo...

3h ago

Go to Apply

Wireless Retail Sales Associate - W1515

OSL Retail Services • Germantown, WI • 3h ago

Retail & Hospitality

3h ago

Go to Apply

SAS in Walmart Retail Specialist

SAS RETAIL MERCHANDISING • Milwaukee, WI • 3h ago

Retail & Hospitality

JOB REQUIREMENTS: We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an...

3h ago

Go to Apply