Account & Relationship Management Executive

Wolters Kluwer • Madison, WI • 1h ago

About the Role

As an Account & Relationship Management Executive , you will manage a portfolio of strategic accounts and play a key role in shaping and negotiating product and service agreements. You'll use your deep understanding of customer needs, business priorities, and market dynamics to drive demand, grow revenue, and deliver an exceptional client experience.

Key Responsibilities

Build strong, long-term relationships with key decision-makers across assigned accounts.

Conduct thorough needs assessments to align solutions with customer requirements.

Negotiate terms and close deals with a high degree of autonomy.

Develop and execute targeted sales and account growth strategies.

Track, analyze, and optimize sales performance metrics.

Lead regular client check-ins to ensure satisfaction and identify new opportunities.

Provide accurate and timely sales forecasts.

Support customers throughout product/service implementation.

Resolve complex issues quickly and effectively.

Identify upsell and cross-sell opportunities across your account portfolio.

Minimum Requirements

Bachelor's degree or equivalent experience.

4+ years of account management, sales, or relationship management experience , preferably in a B2B or enterprise environment.

Demonstrated success managing complex or high-value accounts .

Proven ability to negotiate terms and close deals independently .

Strong analytical skills with experience using CRM tools (e.g., Salesforce, Dynamics).

Excellent communication, presentation, and stakeholder management skills.

Ability to work autonomously, manage a territory or book of business, and prioritize effectively.

Experience collaborating cross-functionally with product, support, and implementation teams.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$71,300.00 - $124,500.00 USD

This role is eligible for Commission.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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