Rental Operations Manager - Tahoe

Vail Resorts • New Hampshire, New Hampshire • 4d ago

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

MORE employee discounts on lodging, food, gear, and mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Referral Program

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

Free ski passes for dependents

Critical Illness and Accident plans

Job Summary:

The Rental Operations Manager (ROM) is a regional operational leader responsible for driving rental shop performance, operational excellence, inventory accuracy, shrink reduction, and execution consistency across a defined group of stores. This role ensures that VRR operational standards, safety practices, inventory controls, and service expectations are executed at a high level. ROMs partner closely with market leadership, store leaders, Product Operations, the Retail Product Team, Gear Enablement, Distribution Centers, IT support, and centralized VRR leadership to deliver results and enable an outstanding Member/Guest experience.

This role reports to the Sr. Manager of Rental Operations **.

Job Specifications:**

Starting Wage: $58,461.98 - $77,126.78 + annual bonus

Employment Type: Year Round

Shift Type: Full Time hours available

Minimum Age: At least 18 years of age

Housing Availability: No

Job Responsibilities:

Drive execution of VRR operational standards including rental workflow, throughput, queue management, ASTM compliance, labeling systems, scanning compliance, and service recovery.

Lead seasonal readiness processes-pre-season setup, peak-period planning, labor alignment, fleet deployment, and post-holiday recovery.

Conduct structured store visits focused on coaching, operational assessments, KPI alignment, and continuous improvement.

Own inventory accuracy across assigned stores, including cycle counts, annual inventory events, variance analysis, corrective action planning, and HSAP oversight.

Manage seasonal fleet movement, equipment realignment, and recovery plans to maximize asset utilization.

Ensure labeling, scanning, and barcoding standards are consistently executed in all stores.

Analyze operational and inventory KPIs to identify performance gaps and build targeted action plans.

Monitor throughput, tuning readiness, fulfillment accuracy, and operational consistency across stores.

Surface operational risks and coordinate mitigation strategies during high-volume periods.

Coach Store Managers, Assistant Managers, and emerging leaders to strengthen operational discipline, accountability, and floor leadership.

Support rollout of training programs and reinforce hands-on skill development (boot fitting, workflow management, scanning compliance, tuning basics, rental systems usage).

Promote a culture of consistency, recognition, communication, and operational excellence.

Act as the operational connector between stores, Product Operations, IT, the Retail Product Team, Distribution Centers, and centralized VRR Rental leadership.

Partner with the Retail Product Team and Gear Enablement to provide field insights, inform tool and process enhancements, and support deployment of new rental-related products or systems.

Escalate, track, and support resolution of IT system issues impacting rental shop operations.

Drive safety initiatives, including risk mitigation, equipment inspection standards, and adherence to Journey to Zero operational controls.

Other duties as assigned.

Job Requirements:

Education: Bachelor's degree or equivalent experience

Work Experience: 5 years of retail/rental industry experience

Computer Skills: Proficient in Microsoft Office applications

Language(s) Skill: Communicates fluently in spoken and written English

Other Requirements: Excellent verbal and written communication skills

Self-motivated with the ability to multi-task

Preferred:

Prior supervisory experience

Familiarity with the rental industry

The expected pay range is $58,461.98 - $77,126.78 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 513456

Reference Date: 02/18/2026

Job Code Function: Rental Operations

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