Customer Service Representative

WATTS REGULATOR CO • Menomonee Falls, WI • 2h ago

JOB REQUIREMENTS: We\'re Watts. Together, we\'re reimagining the future of water. We feel proud every day about what we do. We\'re all part of the same crucial mission, no matter what function we support -- it\'s to provide safe, clean water for the world, and to protect our planet\'s most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.The Customer Service Representative (CSR) is the primary point of contact for customers, ensuring a seamless order experience from entry to delivery. This role is responsible for managing customer orders, providing timely updates, handling returns and supporting customers, sales and sales support representatives. The CSR acts as a dedicated advocate for the customer by partnering closely with Operations and Quality to resolve issues, improve service levels and enhance overall customer satisfaction. This position reports to a Customer Service Supervisor. This role is onsite until you are up to speed and then transitions to a hybrid schedule (2 days remote / 3 days in office). This position is based in Menomonee Falls, WI. Primary Job Duties and Responsibilities Professionally and expeditiously respond to customer inquiries regarding product and order information, pricing and website/web tools assistance. order information, pricing and website/web tools assistance. Apply a high level of knowledge and judgment in resolving service, warranty or technical problems that are within established limits of authority and knowledge. Process incoming and replacement orders, requests for credit memos, returns and invoices within corporate guidelines. Process order expedite requests from sales representatives and customers. Work closely with production teams to meet customer deadlines. Execute order changes, partial shipment requests and cancellation requests. Assist with tracking shipments and providing freight-related information to customers. Promote... For full info follow application link. Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources. *** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4FD57F7B282248B4

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