Associate Account Manager

HUB International • Kalamazoo, MI • 4h ago

Who We Are

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

HUB is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in over 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

What We Offer You

At HUB International, we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity!

Here's Where You Come In

The Employee Benefits Associate Account Manager provides administrative and clerical support to the Employee Benefits Channel in accordance with company practices, policies and procedures. This includes assisting account managers with client needs, assisting with compliance, and completing paperwork in a timely manner.

Job Responsibilities :

Assist account team in providing quality customer service to existing accounts; this includes, but is not limited to: Assistance in resolving billing and claim issues, gathering renewal information and general account assistance as needed

Assisting account team with annual enrollment by helping create communication material

Assist with special projects in the office as requested

Monitor and maintain accurate client information in account management systems as assigned

Act in capacity of client manager on assigned accounts

Cultural Expectations :

Determination - unsatisfied until we are the best. We go the extra mile for clients and colleagues.

Ownership - Responsible to each other, our clients, and our goals.

Teamwork - Together we attain greater success.

Sincerity - Giving and receiving direct and caring communication

Qualifications:

Proficient in Microsoft Office Programs

1-2 years administrative experience

Exceptional customer service skills

Strong attention to detail

Life, Accident and Health Insurance License preferred

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program (https://hubinternational.jobs/e-verify/)

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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