Retail Associate

University of Southern California • Los Angeles, CA • 2h ago

Job Description

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values.

Being part of the Trojan Family means belonging to an amazing international community that reaches beyond cities, industries, and time. Owned and operated by USC, the USC Bookstores embrace talent, nurture skills, and support ambition! A thriving retail organization with nine physical locations, a booming online presence, and over $35 million in annual sales, USC Bookstores are dedicated to creating the Best USC Experience. The Best USC Experience means outstanding customer service, excellent products, and a great place to work!

We are seeking a Retail Associate to join our rapidly growing team.

The Opportunity:

Are you passionate about providing exceptional customer service? Are you driven to set and exceed high sales goals? Then we want you! As our Retail Associate, you will be a fountain of knowledge for our guests as they browse our spacious locations. With your friendly, helpful demeanor, you will help our team create the best USC experience for each guest that comes through our doors. We will depend on you to help us set, and surpass, all of the sales goals that meet our growing needs. Join us today!

This position requires regular travel throughout Southern California and some overnight travel within The United States. The position requires a flexible schedule that may include working any day of the week (Monday-Sunday shifts) aligned with retail hours, and late evenings.

The Accountabilities:

Provide customer service to students, faculty, staff and external customers. Meet customer needs, offer options, resolve problems and follows up with customers. Ensure full customer satisfaction without unnecessarily referring customer to other staff members. Maintain friendly, helpful demeanor.

Provide professional, knowledgeable, courteous customer service. Assist customers in locating merchandise, take special orders, answer questions, perform gift wrapping and/or other special services, communicates policies on returns and exchanges. Monitor for shoplifting. Resolve customer complaints and processes merchandise returns, refunds or exchanges.

Perform all cashiering functions in accordance with department and university cash handling policies and procedures. Check price tags for alterations. Protect department against monetary losses by requiring appropriate identification for check cashing. Use appropriate verification procedures for credit card purchases.

Keep sales floor neat, clean and fully-stocked. Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory. Ensure merchandise is attractively displayed. Maintain cashiering desk/areas in a clean, organized fashion. Keeps cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.

Assist with answering incoming calls and directing them to the appropriate person or department.

Make tags for damaged merchandise, delivers daily to designated area. Return misplaced merchandise to correct department daily.

Comply with all university and department policies and procedures.

In the absence of department manager, supervise student workers and/or Retail Associate Trainees. Assist department manager in training new staff

Perform other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

This role will require travel within Southern California. Must be willing to drive.**

The Qualifiers:

Minimum Education: High school or equivalent

Minimum Experience: 6 - 12 months

Minimum Field of Expertise: Retail Sales

Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website (https://policy.usc.edu/vehicle-driver-requirements/) .

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values.

What We Prefer:

Preferred Field of Expertise: USC Retail Associate Trainee Experience

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The hourly rate for this position is $20.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Minimum Education: High school or equivalent Minimum Experience:

Similar Jobs

Overnight Front Office Supervisor

Omni Hotels • Los Angeles, CA • 1h ago

Retail & Hospitality

Location Los Angeles Hotel From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown's cultural distr...

1h ago

Go to Apply

Host - Kimpton La Peer Hotel

Kimpton Hotels & Restaurants • West Hollywood, CA • 1h ago

Retail & Hospitality

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel di...

1h ago

Go to Apply

Retail Store Clerk I

ManpowerGroup • El Segundo, CA • 2h ago

Retail & Hospitality

Our client, the retail industry, is seeking a Retail Store Clerk I to join their team. As a Retail Store Clerk I, you will be part of the sales support team supporting customer service and store operations. The ideal can...

2h ago

Go to Apply

Retail Store Clerk

Adecco US, Inc. • Torrance, CA • 2h ago

Retail & Hospitality

Adecco is assisting a local client recruiting for Retail Store Clerk working in Torrance, CA. This is an excellent opportunity to join a winning culture and get your foot in the door of a company that is world's largest...

2h ago

Go to Apply

Business Development Lead, Space Force/SSC

Noble Supply & Logistics • Los Angeles, CA • 4h ago

Retail & Hospitality

The DOD Program Level Business Development Lead, Space Force/SSC is a critical, senior-level position responsible for driving revenue growth and market penetration within the Department of Defense (DOD) and related feder...

4h ago

Go to Apply

Restaurant Host - Bazille - Topanga

Nordstrom • Canoga Park, CA • 21h ago

Retail & Hospitality

Job Description The ideal host/hostess is self-motivated, friendly and committed to providing outstanding customer service every day. A day in the life... Greet and seat customers quickly and in a professional manner Sha...

21h ago

Go to Apply

Restaurant Crewmember

Raising Cane's • Los Angeles, CA • 21h ago

Retail & Hospitality

Starting hiring pay: $20.00 Restaurant Crewmembers at Raising Cane's will wear many hats (including a Raising Cane's hat) while working hard and having fun as a critical part of the Restaurant team. We are hiring immedia...

21h ago

Go to Apply

shift supervisor - Store# 23645, CROSSROADS & 60 FWY, CITY OF INDUSTRY

Starbucks • La Puente, CA • 1d ago

Retail & Hospitality

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone's day. As a s...

1d ago

Go to Apply

Night Auditor & Hotel Operations

Marriott • Torrance, CA • 1d ago

Retail & Hospitality

Additional Information Job Number 26018767 Job Category Finance & Accounting Location Residence Inn by Marriott Los Angeles Torrance/Redondo Beach, 3701 Torrance Blvd, Torrance, California, United States, 90503 VIEW...

1d ago

Go to Apply

Senior Guest Experience Manager of Food & Beverage

The Walt Disney Company • Anaheim, CA • 1d ago

Retail & Hospitality

As the Senior Guest Experience Manager of Food & Beverage, you will manage the stage management of our Cast members, in high-volume multi restaurant complex in Hotels. You will ensure efficient and safe operations, g...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.