Overview
CALL CENTER/HELP DESK TECHNICIAN II (IT-2026-24609):
We are seeking an On-Site Tier II IT Support Technician to provide technical support to employees of UIC/Bowhead in King George, VA. The successful candidate will be responsible for providing in-person, telephone, and email support to clients, resolving computer problems, and answering questions related to the use of hardware and software. The ideal candidate will have strong communication skills, technical expertise, and a customer-centric attitude.
Responsibilities
Essential functions will include:
Triage, monitor and track IT Help Desk requests from employees utilizing ticketing and project management systems.
Troubleshoot and resolve IT-related problems promptly, either over the phone, through email, or in person, ensuring minimal disruption to workflow.
Set up equipment for employee use, performing or ensuring proper installation of cables and appropriate software.
Image, deploy, troubleshoot, maintain employee workstations and peripherals.
Maintain/monitor inventory of computers/software.
Refer major hardware or software problems or defective products to vendors for service.
Assist other IT personnel with their job responsibilities as necessary.
Assist in the development of training materials and procedures or train employees in the proper use of hardware or software.
Perform job responsibilities with professionalism and courtesy, excellent customer service.
Provide scheduled weekly rotational after hours on-call support.
Possibility of onsite support for local warehouse when necessary (less than 5 miles from base office)
Qualifications
Preferred Experience:
Windows Enterprise
Microsoft 365 environment
Active Directory
Azure
Knowledge of OPSEC
Knowledge of ITIL
Education:
Associates Degree in Information Technology, Computer Science, or related field and three (3) years of related experience. Degree may be substituted for experience on a year-to-year basis.
Certificates, Licenses, Registration Requirements:
A+ or Network+ or Security + Certificate
Physical/Mental Demands:
Ability to sit/stand for prolonged periods of time.
Ability to lift objects up to 50 lbs.
Climbing, bending, kneeling, crouching, pulling, or pushing.
Prolonged use of video display terminals.
Reach/relocate items above shoulder.
SECURITY CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.
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Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (https://www.dol.gov/agencies/ofccp/posters) .
All candidates must apply online at www.uicalaska.com , and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance www.uicalaska.com/careers/recruitment/ .
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
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ID 2026-24609
Category Information Technology
Location : Location US-VA-Dahlgren
Minimum Clearance Required N/A
Travel Requirement Less than 10%
