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Field Service Representative Analyst (TS/SCI)

General Dynamics Information Technology • Fort Benning, GA • 3d ago

Req ID: RQ214818

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Public Trust/Other Required: None

Job Family: Intelligence Operations and Analysis

Skills:

Java,Military Intelligence,Palantir (Software),Python (Programming Language),Ruby (Programming Language)

Experience:

4 + years of related experience

US Citizenship Required:

Yes

Job Description:

FIELD SERVICE REPRESENTATIVE ANALYST

Contribute to the strategic direction of the business and support impactful mission outcomes as a Field Service Representative Analyst at Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology (GDIT). At IEX you'll enable the success of the most critical government missions and the growth of a meaningful career.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Field Service Representative Analyst, you'll work side-by-side with analysts to train and mentor users, test and troubleshoot technical issues, develop new use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Come help solve the world's hardest problems.

CORE RESPONSIBILITIES

? Provide desk-side training to analysts.

? Train analysts/operators in a classroom setting

? Provide onsite support to advance team efforts through direct engagement with users to troubleshoot issues, gather feedback on capabilities and data integrations, iterate directly with users on new capabilities and provide training and support as required.

? Attend customer meetings and develop strong relationships and advocacy within the customer organization at all levels.

WHAT YOU'LL NEED TO SUCCEED

The Field Service Representative Analyst must have:

? Experience fusing intelligence capabilities in support of operations

? Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well hardware, networks, and server administration

? Prior experience with Palantir Gotham

? Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner

? Ability to work independently and as part of a team

? Minimum 4 years military experience

? Ability to travel and work on-site, with OCONUS travel rotation

? Security clearance level: Active Top Secret with SCI Eligibility; US citizenship required

? Role requirements: 5 days onsite; one 3-month deployment per year to Middle East

Highly preferred qualifications include:

? Recent hands-on experience with Palantir platforms

? Experience briefing high-level military stakeholders

? Special Operations experience

? Experience with Palantir Gaia and Foundry

IEX IS YOUR PLACE

At IEX, the mission is our purpose, and our people are at the center of everything we do.

? Growth: AI-powered career tool that identifies career steps and learning opportunities

? Support: An internal mobility team focused on helping you achieve your career goals

? Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

? Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career at IEX and you'll find endless opportunities to grow alongside colleagues who share your passion for securing the mission.

The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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