Food & Beverage Supervisor

Tioga Downs Casino Resort • Nichols, NY • 5h ago

Food and Beverage Supervisor

We are seeking a dedicated and organized Food and Beverage Supervisor to oversee all Beverage Service and Quick Service staff. Responsible for the supervision of front of house staff in all Food & Beverage outlets such as Coasters Sports Bar, Buffet, and PJ Clarke's. Outlet supervisor will be used in any capacity on property.

You must be able to work nights, weekends, and holiday.

We offer unique benefits like onsite Daycare, Tuition Reimbursement, and discounts at our Hotel, Restaurants, and Spa. We have 3 Medical Plans to choose from. 2 Vision Plans, 2 Dental Plans, Accident, Hospital, and Critical Illness are available, as well. STD, LTD, and Life Insurance policies are our gift to you as a FT Employee. 401k, Paid Time Off, Sick Time, and Holiday Pay.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Provides supervision and leadership to all front-of-house staff across all Food & Beverage outlets, including Coasters. The Supervisor may be assigned to any outlet or operational area as needed by Management and/or Executives.

Foster team growth by providing regular mentorship and training that enhances performance and supports long-term career development.

Conducts shift meetings with staff assigning stations and facilitating the flow of information throughout the department.

Address associate performance and relation issues immediately. Inform Management of the correction action that was taken and/or required follow-up that may be necessary.

Supervises and reports to management all associate call ins and scheduling conflicts to ensure a cost-effective staffing level.

Promote outstanding guest relations throughout the property by resolving any guest dispute promptly and in a courteous manner.

Maintain high visibility on the floor during peak periods by engaging with guests, supporting staff, and ensuring operational efficiency and service excellence.

SUPERVISORY RESPONSIBILITIES:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE:

High School Diploma or GED required.

Two or more year's experience in restaurant service with one year of supervisory experience required. Two- or four-year degree is Hospitality Management or related field preferred.

PHYSICAL DEMANDS:

The Associate must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate. When on the project floor, the noise level increases to loud.

Benefits Include:

Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)

Generous 401K plan - 100% Vested from the beginning!

Medical, Dental, Vision and Life Insurance available for Full-Time Employees

Paid Time Off, Sick Time and Holiday Pay

Tuition Reimbursement for eligible employees

Discounts available for Hotel, Restaurants, Spa Services, and more

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