This role supports Commercial Banking by driving efforts to understand, challenge, and continuously improve risk and control design and execution. As a member of the Business Operations team, you will be responsible for key control and operational risk management oversight, identifying areas for control enhancement and process improvement, and act as the single point of contact for all functional control partners.
As a Business Operations Manager within the Commercial & Investment Bank, you will be the first line of defense for Commercial Banking (CB). Business Operations prevents, detects and monitors operational, regulatory, and reputational risks. In support of operational excellence, you will play a key role in meeting our client commitments and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing global landscape. You will own key risk and control topics impacting the business including strategic vision, process, governance, training, and guidance. This will be achieved through fostering a proactive risk and control culture, which identifies opportunities to initiate new control capabilities or enhance existing control programs. Examples of control programs which this role may oversee include Regulation K, Cross Border, and Anti-trust. The role reports directly to the Head of Regulatory and Business Conduct Programs for CB and partners extensively across the Business Operations team, functional control partners, front office teams, and cross-line of business peers.
Job responsibilities
Drive work, manage fast-paced projects, and creatively and pragmatically solve problems
Lead and engage stakeholders across the business in key projects and initiatives, within CB and across control functions
Facilitate interaction and strong connectivity across the CB Business Operations team, sub-lines of businesses and functional partners, and centralized governance teams
Build and maintain relationships with banking teams, payment teams, credit teams, and key partners across the business and supporting functions (e.g., Legal Finance, Compliance, Risk)
Perform data analysis to support and drive key initiatives and projects as assigned
Prepare and deliver presentation materials to be shared with senior management and other relevant stakeholders
Identify and partner with others to develop operational processes, implement control points and build procedures for emerging areas, and identify opportunities to improve existing frameworks. Be positioned to support audit and regulatory inquiries
Identify, assess, advise, and drive strategic solutions through end-to-end project management to create a better business with increased efficiency and more resilient operating environment
Lead top-down risk analysis, real time control issue detection, escalation, root cause analysis, and remediation; including governing document analysis against existing control framework
Educate the business around emerging risks, requirements, and processes through developing trainings and crafting internal communications
Required qualifications, capabilities and skills
4+ years of experience with background in program, project or control-oriented role (Audit, Risk Management, Compliance, Strategy, Business Management, and Consulting)
Ability to work independently across various levels in the organization and influence and drive change
Ability to think critically, develop structure, and solve problems in a pragmatic and balanced way with a solution-oriented mindset
Organized and able to balance and prioritize multiple deliverables with a strong desire to drive execution
Positive, collaborative attitude with an ability to inspire others on the team
Delivers messages effectively through oral and written communication (including PowerPoint presentations)
Motivated and able to adapt in a fast-paced, dynamic environment; acute attention to detail required
Analytical skills to assess quantitative and qualitative data, identify operational risk, and draw salient conclusions
Preferred qualifications, capabilities and skills
Passion for learning new operating models, technologies, and industry trends
Excellent oral and written communication skills
Proven track record of control/program expertise
Desire to drive process improvement
Excels in using Microsoft suite, PitchPro+ , and able to quickly learn various other tools/platforms
Knowledge of the financial industry, Commercial Banking sub-LOB, Functional areas, and/or Product is a plus
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Base Pay/Salary
New York,NY $118,750.00 - $195,000.00 / year; Chicago,IL $108,000.00 - $183,000.00 / year
