Fraud Operations Lead - ID Theft

Citizens • Johnston, RI • 4h ago

Description

As a part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

As the Fraud Operations Lead for the ID theft team, you will require expertise in a variety of work processes through a combination of job-related training and considerable on-the-job experience. More specifically, you will be responsible for taking calls from customers and collecting, reviewing, responding, and analyzing data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements in a fast-paced environment. This position requires the application of various methods, procedures, and knowledge of the business unit's product(s) and system application(s). You will also perform routine, analytical review of data and/ or documentation which may include customer data and/or review for fraud/risk activities, and you may participate in projects requiring coordination with other teams and managing competing priorities in an accurate and timely manner.

Most importantly, you'll experience new things, create new opportunities, think beyond your role, and make an impact!

Primary responsibilities include

Responsible for preventing losses to Citizens and/or bank customers through fraud detection or fraud claims processing.

Responds to and resolves escalated inquiries/problems from staff, internal and external clients.

Provide mentoring to colleagues in policies and procedures for the area/workflow.

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Qualifications

High School Graduate or Equivalent Required

At least 2 years Banking Experience, Fraud experience preferred

Ability to remain organized in a fast paced environment

Demonstrated ability to multi-task

Ability to work independently or in a team environment

Impeccable customer services skills

Proficiency in PC skills and MS Office

Solid analytical skills

High attention to detail

Associates Degree preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday -Friday 8am-430pm 4 days in office at the Pittsburgh, PA or Johnston RI locations, 1 day from home

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Similar Jobs

Industrial Electrician - 1st shift

Engineered Materials Solutions • Attleboro, MA • 1d ago

Legal & Paralegal

Engineered Materials Solutions is a manufacturing company specializing in metals. We are seeking a skilled Industrial Electrician to join our team! Bring your troubleshooting and problem-solving skills and become an esse...

1d ago

Go to Apply

Industrial Maintenance Technician - 2nd Shift

Altium Packaging • Franklin, MA • 1d ago

Legal & Paralegal

Location Address: 1253 W Central Street, Franklin, Massachusetts 02038 Work Shift: 8hr-2nd Shift (United States of America) As a fully competent Industrial Maintenance Technician, incumbent will perform repairs, preventi...

1d ago

Go to Apply

Paralegal

Robert Half • Pawtucket, RI • 3d ago

Legal & Paralegal

Description We are looking for a skilled and detail-oriented Paralegal to join our team on a contract basis. This position is based in Pawtucket, Rhode Island, and focuses on elder law and probate matters. You will play...

3d ago

Go to Apply

Electrical Engineering Manager - Industrial & Power

CDM Smith • Pawtucket, RI • 3d ago

Legal & Paralegal

43835BR Requisition ID: 43835BR Business Unit: IND Job Description: We are seeking a senior Electrical Engineering Manager / Technical Discipline Manager (TDM) to lead, oversee, and grow our national electrical engineeri...

3d ago

Go to Apply

Electrical Engineering Manager - Industrial & Power

CDM Smith • Providence, RI • 3d ago

Legal & Paralegal

3d ago

Go to Apply

Electrical Engineering Manager - Industrial & Power

CDM Smith • Warwick, RI • 3d ago

Legal & Paralegal

3d ago

Go to Apply

Attorney/Lawyer

Robert Half • Warwick, RI • 4d ago

Legal & Paralegal

Description Our client, a successful law firm, is seeking a Litigation Attorney to join their team. The ideal candidate will bring extensive experience in managing complex civil cases, demonstrating exceptional legal exp...

4d ago

Go to Apply

Contracts Manager, Research and Development, Legal / Senior Site Contracts Leader - FSP

Parexel • Providence, RI • 6d ago

Legal & Paralegal

Job Summary: The Contracts Manager, Research and Development Legal will be responsible for providing contract management to support clinical trials. Key Accountabilities: Contract Negotiations and Reviews Review and nego...

6d ago

Go to Apply

Contracts Manager, Research and Development, Legal / Senior Site Contracts Leader - FSP

Parexel • Providence, RI • 6d ago

Legal & Paralegal

6d ago

Go to Apply

Attorney/Lawyer

Robert Half • West Warwick, RI • 1w ago

Legal & Paralegal

Description Our client, a successful title & escrow company, is seeking an Attorney to join their dynamic legal team in West Warwick, Rhode Island. The ideal candidate will bring expertise in real estate law and a st...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.