This role is based at our corporate office in Dallas, TX
Our Customer Engagement, Loyalty, and Partnerships team drives Hilton consumer growth through strategic partnerships and campaigns that elevate awareness for our industry award-winning Hilton Honors loyalty program. The team focuses on customer acquisition and retention through customer marketing, engagement strategies, and MarTech-enabled experiences that allow members and customers to engage with Hilton beyond stay activity. Through these partnerships and technology-driven capabilities, we strengthen loyalty by giving members meaningful, connected ways to earn and redeem points.
As the Manager, MarTech Operations Partnerships reporting to the Senior Manager MarTech Operations & Partnerships, you will be responsible for managing global external and internal partnerships from the Customer Loyalty Platform viewpoint, working with and collaborating with IT, partners and business stakeholders. Your primary responsibilities include managing the intake, assessment, testing, execution, and organization of new global partner onboarding, partner updates, and ongoing enhancements for Hilton Global Partnerships, ensuring strategic alignment and prioritization. This includes pre- and post-production support for partner-related enhancement requests, daily support and monitoring of batch and API processes, assisting stakeholders with partnership-specific values, and providing guidance on best practices and key successes across partnership operations.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)
Learn more about the rest of our benefits (https://jobs.hilton.com/us/en/benefits)
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
Work directly with Global Partners with a primary focus on international co-brand relationships, business stakeholders and IT partners on new partner related enhancement requests in addition to existing partner enhancements
Support key stakeholders when onboarding or decommissioning partners to determine best transactional path
Weekly monitoring of partner activity (batch files received, and response sent, API's) to ensure all processes are working between the partners and Hilton
Troubleshoot partner issues as they relate to the loyalty platform and coordinate with Platform Support on resolution and timeline
Coordinate IP updates for partners, changes in processes (batch layouts, API's updates), issues with partner authentication
Maintain all partner-related SOPs, batch layouts, partner API documentation, and onboarding materials in Confluence and Jira
Manage a flexible work schedule, including non-traditional hours, to support and collaborate with existing and potential global partners across APAC and EMEA time zones.
Coordinate and develop test cases with our UAT team
How you will collaborate with others:
Partner with Customer Marketing, Loyalty, Product, Technology, and external partners to align strategy, priorities, and execution across MarTech platform and partnership initiatives
Collaborate with business, technology, and external partner teams to support ongoing MarTech partner operations, including assessing issues and enhancement requests, conducting initial research and impact assessments, and coordinating resolution efforts.
Serve as a connector between business stakeholders and IT teams, ensuring shared understanding, alignment, and progress across cross-functional workstreams
Work with business teams and leaders to develop, maintain, and communicate roadmaps, providing visibility into priorities, dependencies, timelines, and progress for both working teams and executive audiences
Partner with global external and internal teams to support onboarding, enhancements, and ongoing operational needs.
What deliverables you will take ownership of:
End-to-end ownership of MarTech partner operational deliverables for the EMEA and APAC regions, including intake management, prioritization, readiness coordination, and ongoing operational support
Ownership of partner onboarding and enhancement documentation, including requirements, SOPs, testing artifacts, and operational runbooks
Accountability for the operational performance and stability of partner integrations, including issue tracking, escalation management, and continuous-improvement recommendations
Development and ongoing maintenance of MarTech platform and partnership roadmaps in collaboration with business and technology teams, supporting planning, prioritization, and executive visibility
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
Five (5) years of experience in problem resolution, including identifying root causes and assessing the scope and scale of issues
Five (5) years of experience driving MarTech enhancements by coordinating and influencing business stakeholders and IT teams, ensuring alignment on requirements, prioritization, timelines, and successful delivery from concept through production support
Strong knowledge of databases and SQL
Proven experience to define and manage strategic roadmaps, align cross-functional stakeholders, and prioritize product and partnership initiatives, using tools such as Airtable or similar to drive execution and visibility.
Experience serving as the central coordination point across vendors, technology teams, and integration partners to manage scope, dependencies, and successful delivery of MarTech enhancements.
It would be useful if you have:
BA/BS Bachelor's Degree in Information Systems, Computer Science or related field
One to three (1-3) years in Marketing or IT-related field
Three (3) years Database and SQL experience
Bilingual proficiency in an additional language (e.g., Chinese, Spanish, French, German)
Exposure to cloud platforms, technologies, and processing environments
Experience in hospitality, travel, or technology industries
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it's like to be on Team Hilton!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us (https://cdn.phenompeople.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\\Accommodation\\and\\Accessibility\\Assistance-English-20230515-1684253430519.pdf) if you require an accommodation during the application process.
Job: Sales and Marketing
Title: Manager, MarTech Operations Partnerships
Location: null
Requisition ID: COR015LW
EOE/AA/Disabled/Veterans
