Customer Service Representative

R R DONNELLEY & SONS COMPANY • West Bend, WI • 4h ago

JOB REQUIREMENTS: Company Description RRD is a leading global provider
of marketing, packaging, print, and supply chain solutions that elevate
engagement across the complete customer journey. The company offers the
industry\'s most trusted portfolio of creative execution and world-wide
business process consulting, with services designed to lower
environmental impact. With 22,000 clients, including 93% of the Fortune
100, and 32,000 employees across 28 countries, RRD brings the expertise,
execution, and scale designed to transform customer touchpoints into
meaningful moments of impact. Job Description This is a Part Time role
that will be scheduled to work two 8 hours days per week. Standard
Schedule: 7:30 AM to 4:00 PM Coordinate production of printed materials,
or print-related services for the company\'s clients. Maintain positive
client relations through active engagement through all stages of the
manufacturing process from initial contact through the final disposition
of the product. Responsibilities: Assess, plan and coordinate major
aspects of projects/production on their own and in conjunction with
production leadership Provide and/or develop unique solutions to client
concerns, process improvement, invoice reconciliation, proof of
deliveries, etc. Build and maintain client relationships Ability to
consult with clients & production to execute plans Establish own
priorities in order to meet the demands of the business Often manages
high profile / larger volume and/or complex accounts May mentor
junior-level staff, by providing a quality review, sharing knowledge,
and demonstrating expertise Ensure job instructions are entered and
verified in the various manufacturing systems and queued into the
production schedule. May provide pre-sales support with clients and
discuss the manufacturing capabilities and requirements needed to
produce a successful job. May assist sales with pricing/scheduling of
potential business by referring to price sheets and engaging appropriate
operations departments. May be required to work with sales and clients
on their Kitting, Warehousing and Distribution needs as required.
Maintain a complete understanding of work performed in order to assemble
appropriate paperwork for timely billing. May have responsibility for
determining the supplies and paper needed for jobs including the use of
vendors to supply components of the product. May assist sales in the RFP
process May... For full info follow application link. RR Donnelley is
an EEO/AA including Vets and Disabled Employer RR Donnelley is an Equal
Opportunity/Affirmative Action employer. The company\'s policy is to
select, place and deal with all its employees without discrimination
based on race, religion, color, national origin, sex, gender identity or
expression, age, disability, perceived disability, sexual orientation,
protected Veteran status, genetic information or on the basis of any
other status protected by applicable federal, state or local law.
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/8086D3A11C074078

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