Strategic Account Manager

McKesson Corporation • Columbus, OH • 6h ago

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
McKesson's Macro Helix team is seeking aStrategic Account Manager.
The Strategic Account Manager will be the primary contact for strategic accounts and will provide value to these accountsparticipatingin both Macro Helix andMcKessonenterprise products and services. This Strategic Account Manager will serve as both theprimaryinternal and external customer liaison, as the customer advocate, including monitoring, and supporting all activity through theappropriate partof our organization and broader McKesson enterprise.Candidates can be located anywhere in the US.
Key Responsibilities
Interpersonal communication and collaboration torepresentMacro Helix at apharmacy levelto c-suite,requiring routinescheduled calls and ongoing communication
Develop understanding of customer business and strategic needsand priorities
Developand delivereffectivequarterly business reviews (QBR)at all levels of the organization up to c-suite
Deliver weekly,monthlyand quarterly status and results presentations to internal and externalstakeholders
Rapidly perform exploratory data analysis, generate and test working hypotheses, and uncover interesting trends and relationshipsto seek innovative solutions for 340B program optimization to maximize net benefit
Identifynew opportunitieswith a OneMcKesson enterprisemindset onproducts and services, partnering with sales to aid in potential forcontractexpansion
Leverage technical tools and quantitative data to manage multiple customer portfolio contract success, high customersatisfactionand customer renewal
Prepare insights reporting, including analysis and research
Develop and implement client relationship management strategies
Identifyopportunities in McKesson software and servicesby staying engagedwith sales partners
Liaisonand dynamic leader in partnering withsales, customer service, product, IT,financeand operations departments
Provide input, servingas an ongoing resourceand technical expertonproductsand serviceswith internal teams
Act as subject matter experton theassigned customerportfolio
Facilitateissuesresolution through multiple channels within the broader McKesson enterprise.
Manage special projects based on customer key initiatives
Maintainpremiercustomer satisfaction measured throughdirect customer surveys
MinimumRequirements
Degree or equivalent and typically requires 2+ years of relevant experience.
Education
4-year degree in related fieldorequivalent experience.
Critical Skills
2+ years' experience in customer serviceor account management
1+ years in healthcare technology
Proficient in theutilizationofweb-based training applications (WebEx, MS Teams, etc.)
Proficientin CRM software such asSalesForce
Proficient withallMicrosoft Office Suite of products (Office, Fabric,PowerApps,Power BI, Power Reports)
Proficient inself organization,motivationand execution
Working knowledge in data mining and analysis
Additional Skills
1+ years in compliancepreferred
1+ year in government affairspreferred
340B ACE preferred
Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and exter

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