Senior Account Manager

Sodexo • Boston, MA • 1h ago

Role Overview

As a Senior Account Manager , you will manage a portfolio of Sodexo's most strategic healthcare client accounts, accountable for retention, renewal readiness, and net commercial growth in partnership with Sales and Operations. You will serve as a trusted advisor to client executives, translate client priorities into aligned strategies, and lead an account-by-account plan with a 1-3-year outlook .

This role is designed for a commercially-minded leader who can influence without authority , operate effectively in complex service environments, and connect stakeholders across Sales, Operations, Finance, Performance/OpEx, and Marketing to deliver measurable client value and growth.

Remote role with up to 50% travel to client sites (regionally aligned).

What You'll Do

Serve as the primary commercial point of contact for assigned accounts, building strong, long-term executive relationships.

Lead strategic relationship management through structured governance, executive business reviews, and proactive voice-of-client feedback loops.

Own retention & renewal readiness by driving early renewal planning and managing the pre-sale account health, partnering with Sales through the renewal cycle and mitigating rebid risk.

Drive account growth strategy (1-3-year horizon), including identifying, qualifying, and progressing cross-sell/upsell opportunities in collaboration with Sales.

Manage account governance : contract stewardship, change controls, compliance with key Sodexo programs, and ensuring internal alignment on obligations and deliverables.

Monitor performance and risk by tracking leading indicators, retention risks, client satisfaction signals, and operational performance metrics-then mobilizing action quickly.

Translate client priorities into aligned strategy and messaging , including themes such as financial performance, sustainability, patient/resident experience, workforce stability, and innovation.

Package and communicate value : create executive-ready narratives (impact, outcomes, success stories) to support renewals, growth, and client confidence.

Coordinate cross-functional solutions by partnering closely with Sales, Operations, OpEx/Performance teams, Finance, Marketing, and other support functions.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

Medical, Dental, Vision Care and Wellness Programs

401(k) Plan with Matching Contributions

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

5-10 years of experience in account management, client retention, strategic customer success, or commercial roles within complex service environments (healthcare strongly preferred).

Proven ability to retain and grow large, complex accounts by building executive relationships and leading structured account strategies.

Experience with renewal cycles, contract governance, and navigating procurement / rebid dynamics.

Strong executive presence and communication skills-able to lead C-suite conversations, manage conflict, and align stakeholders to decisions.

Demonstrated ability to influence without authority and drive outcomes through cross-functional teams.

Proficiency with CRM tools (e.g., Salesforce) and the ability to use data to tell a clear story (risk, performance, value, growth).

Willingness and ability to travel up to 50% within an assigned region.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form (https://app.smartsheet.com/b/form/dbdf3c39f65e4cd49eda84cc599389ab) .

Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experience

Minimum Management Experience - 7 years

Minimum Functional Experience - 7 years

System ID 986511

Category Sales

Employment Status Full-Time

Exempt

Posted Range $133640 to $209110

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