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Role Summary:
The Senior Manager, Strategic Partnerships Marketing& Referral Programs is responsible for leading the strategy, performance, and growth of two high-priority strategic partners and a portfolio of referral programs. The role also includes managing a small team, providing direction, coaching, and oversight to ensure excellence in delivery and partnership execution. This leader ensures each partnership and program delivers meaningful commercial impact through strong relationship leadership, structured governance, aligned demand-generation activities, and effective cross-functional coordination. Acting as the primary point of alignment between internal teams and partner organizations, the Senior Manager drives clarity, accountability, and consistent execution.
Key Responsibilities:
Lead the strategy and growth agenda for two strategic partners, ensuring alignment on commercial objectives and opportunities for mutual expansion. Set clear objectives and expectations, ensuring alignment with partnership goals and program outcomes.
Drive joint planning discussions, aligning both organizations on key priorities and long-term growth potential.
Assess partnership performance and market dynamics to identify new opportunities for collaboration and scalable growth.
Partner with Commercial, Marketing, and Operations teams to strengthen referral workflows and visibility into lead performance and conversion. Monitor referral KPIs and pipeline contribution, identifying trends and opportunities to increase lead volume and impact.
Establish and maintain a disciplined governance model for each strategic partner, including monthly check-ins, quarterly reviews, and executive touchpoints.
Consolidate inputs across internal teams to prepare high-quality, executive-ready materials for governance forums.
Manage and develop direct reports, providing coaching, guidance, and feedback to elevate performance and build capability within the team.
Foster a culture of collaboration, accountability, and continuous improvement across partnership and referral activities.
Required Skills & Experience:
5-8 years' experience in partner management, business development, or referral program leadership.
Proven experience managing people, including responsibility for direct reports, setting goals, developing talent, and building a high-performing team.
Strong relationship-building skills with the ability to influence and collaborate across multiple levels and functions.
Experience working cross-functionally with Commercial, Marketing, Operations, and Legal teams.
Demonstrated ability to lead structured governance processes and manage complex partnership workstreams.
Strong analytical skills with experience interpreting lead, pipeline, and performance metrics.
Excellent communication and executive-level presentation skills.
Ability to navigate ambiguity, drive clarity, and maintain a high standard of execution across multiple initiatives.
Location
United States
The US national base salary range for this position is from
$88,200.00 - $163,800.00
The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
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Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)
