Administrative Assistant 1
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Administrative Assistant 1
Salary
$42,889.60 - $63,044.80 Annually
Location
Des Moines - 50319 - Polk County, IA
Job Type
Full-time
Job Number
26-02139
Agency
309 Iowa Workforce Development
Opening Date
02/11/2026
Closing Date
2/22/2026 11:59 PM Central
LinkedIn Tag
LI-POST
Point of Contact
Carolyn Farley (carolyn.farley@iwd.iowa.,gov)
Description
Benefits
Questions
Job Description
Join Iowa Workforce Development as an Administrative Assistant 1 in our Workforce Services division, located at 1000 E Grand Ave., Des Moines, IA. This position will provide administrative support for federal and state workforce training and education programs administered by the division.
About Iowa Workforce Development
Iowa Workforce Development (IWD) is a state agency dedicated to providing exceptional employment services and connecting employers with skilled workers. With a strong focus on continuous improvement and aligning services with workforce demands, IWD offers comprehensive support to job seekers and employers through a statewide network of IowaWORKSCenters.
What You'll Do
In this role, you'll serve as the primary point of contact for all customer inquiries and complaints related to workforce service programs, providing accurate and timely responses. Communicate program overviews and procedures clearly through both verbal and written communication to employers, clients, agents, and partner organizations.
Core Responsibilities
Develop and provide recommendations on process improvement strategies and procedures to streamline and enhance customer service
Work with other program personnel to include program coordinators, quality assurance, workforce advisors and managers to track and implement program policy and procedure
Serve on work groups to provide recommendations on the development and implementation of web-based software that is compliant with regulations and guidance issued by U.S. Department of Labor (DOL) and or Iowa Health and Human Services (HHS)
Monitor computer system to ensure other computer systems are working as expected
Track and monitor timely submission of documentation from employers, clients, and other appropriate external entities
Escalate emerging issues to leadership and recommends appropriate resolution
Review and process financial reimbursement requests for programs administered by IWD
Validate submitted financial and programmatic documentation and prepares requests for information to obtain additional documentation to ensure grant compliance
Responsible for processing electronic financial documentation and updating/maintaining spreadsheets, records, and documents
Monitors grant awardee progress toward grant goals and ensures program expenditures meet grant requirement are within grant budgets
Apply and interpret files, policies, and regulations for both federal and state grant compliance guidelines
Along with the core responsibilities you will use agency and non-agency computer systems to enter and look up application and program information. Keep records up to date by organizing, filing, and storing documents as required. Perform basic office tasks such as word processing, managing files and records, and assisting with forms while following standard office procedures.
Other duties as assigned.
Some travel may be required.
What We're Looking For
Friendly, professional assistance to customers and staff-both in person and over the phone
Communication skills - provide clear communication through written and verbal correspondence with grant awardees, agency leadership, and external stakeholders
Collaboration - build positive working relationships with coworkers, clients, employers, and community partners
Integrity - handle confidential information responsibly and professionally
Organizational skills with attention to detail
Benefits of Working for the State of Iowa
Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:
Excellent health, dental, and vision insurance
Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual
Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan
Flexible Spending Accounts for medical and dependent care
Free Life and Long-term Disability Insurance with the option of purchasing additional coverage
Employee Assistance Programs and Discount Programs for support
Click here (https://das.iowa.gov/state-employees/human-resources/employee-benefits-programs/employee-benefits-overview) to learn more about all of the amazing benefits the State of Iowa offers.
Schedule: Full-time | Monday - Friday | 8:00 AM - 4:30 PM
Work Flexibility: Hybrid telework and alternate schedules available after six months of employment
The State of Iowa participates in E-Verify;a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov .
No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Graduation from an accredited four-year college or university with a bachelor's degree in any field.
A total of four years of education (as described in number one) and/or full-time experience in accounting, secretarial, or office support work collecting, compiling, reporting, examining and/or editing numerical data; coding and qualifying people for benefits, licenses, or other transactions; preparing and keeping budgetary accounts and projections; organizing and implementing office support operations; advising on procedural processes; or other work that provided direct support and exposure to substantive agency programs, where one year of full-time experience is equal to 30 semester hours of education.
Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as a Secretary 2, Clerk Specialist, Public Service Supervisor, Accounting Technician (any level), Purchasing Assistant, or Human Resources Technical Assistant
For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class\and\pay/JobClassDescriptions/AdministrativeAssistant1-00708-90708.pdf) .
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability?
Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Have you graduated with a Bachelor's Degree from an accredited college/university?
Yes
No
04
How many years do you have of a combination of full-time work experience in accounting, secretarial or office support work involving: collecting, compiling, reporting, examining and/or editing numerical data; coding/qualifying persons for benefits, licenses or other transactions; preparing/keeping budgetary accounts and projections; organizing/implementing office support operations; advising on procedural processes; or other work which provided direct support/exposure to substantive agency programs AND/OR post high school education? 30 semester hours of course work equals one year of experience.
I do not have any of the combined education and/or experience
Less than two years of the combined education and/or experience
Two years to less than four years of the combined education and/or experience
Four years or more of the combined education and/or experience
05
Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Secretary 2, Clerk Specialist, Public Service Supervisor, Accounting Technician (any level), Purchasing Assistant or Human Resources Technical Assistant for the State of Iowa?
I am not a State of Iowa employee
Less than 12 months of the required experience
12 months or more of the required experience
Required Question
Employer
State of Iowa
Agency
309 Iowa Workforce Development
Address
1000 E Grand Ave
Des Moines, Iowa, 50319
Website
https://www.iowaworkforcedevelopment.gov/
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