Summary The incumbent serves as the Program Support Assistant to the Office of Associate Director for Nursing and Patient Services, in support of the Telehealth and Rural Health Program. Responsibilities Assists facility Telehealth and Rural Health Nurse Manager complete program developmental phases, monitoring, and daily work-flow through extensive knowledge and under standing of organization, regulations, methods, and other tools or resource of management. Support all the administrative functions of the Telehealth and Rural Health Program and VA Liaison Program offices. Coordinates and collects necessary data for program. Works collaboratively with all clinical services and ancillary service, Eligibility, Business Office, and other department of the El Paso VA Health Care System. Assists in the preparation of all program reports, tracking internal reviews, quality measures, and efficiency of the programs. Maintains databases. Provides a complete range of program support which includes direct customer service, eligibility and enrollment procedures, coordination with medical teams for clinical services. Monitors performance measures and compilation of data for tracking, analysis and reporting purposes to meet goals and program guidelines. Prepares, executes and track program specific information such as congressional inquiries, suspenses, special funding grants, Telehealth service agreements and reports. Types, prepares reports, memorandums and outgoing correspondence concerning all Telehealth and Rural Health programs. Coordinates calendars for program staff and Telehealth and Rural Health program staff. Coordinates variety of interdisciplinary activities such as interface of Telehealth and Rural Health program with primary care teams, Non-Institutional Care, staff, High Risk Care. Maintains variety of files for administrative and professional activities including VA Central Office (VACO), VISN, local directives and policies/SOPs, VACO circulars, administrative and policy manuals, reports, etc. Work Schedule: Monday - Friday 7:30 a.m. - 4:15 p.m. Telework: Ad-hoc Available Virtual: This is not a virtual/remote position. Position Description/PD#: Program Support Assistant (OA) - Telehealth and Rural Health / PD756-1401-A Relocation/Recruitment Incentives: Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. GS-6 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of the Telehealth and Rural Health programs; extensive knowledge of the functions of the Health Care System staff, VACO, Telehealth and Rural Health and community partners to allow for accurate and efficient referral; knowledge of VISTA system to access patient information, process timecards, other supplies and materials; knowledge of Microsoft Office, Word, PowerPoint, Outlook, Excel and Access to prepare reports and analyze data; knowledge of Telehealth management Platform and Virtual Care Manager software; ability to multitask, meet deadlines and prioritize work; knowledge of VA manuals and directives; excellent telephone and personal skills; and ability to proof read correspondence, reports and other documents. AND Typing Proficiency: This position requires the skills of a qualified typist. In addition to meeting the experience and/or education requirements, you must be able to @type at least 40 words per minute. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
