Key Account Manager

PARKER HANNIFIN CORPORATION • Kent, WA • 2h ago

Position Summary
At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.
As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.
At Exotic Metals Forming Division, our highly talented team blends a passion for manufacturing with relentless customer support, making us the partner of choice for complex aerospace solutions. Working at EMFD is about being part of a team, a culture, something that is bigger than each of us individually. We began as a small group of people passionately committed to a common goal. That is why we are so proud of everyone in our Exotic family who strives to be the best at what they do every day, working as a collaborative team in a culture of continuous improvement to stretch the bounds of creative thinking and provide quality products to our customers around the globe.
Key Accounts Manager
Exotic Metals Forming, a division of Parker Hannifin, is seeking a Key Account Manager for Boeing Programs at our headquarters in Kent, Washington. As a Key Account Manager, your primary responsibility is maintaining long-term, post-sales relationships with The Boeing Company and Boeing Tier 1s. You will collaborate with project management to ensure successful implementations, and focus on relationship management to ensure that the customers continue to receive on-going support.
Your primary responsibilities are to engage with the appropriate contacts to ensure that their changing business objectives are identified and are being shared internally. You play the role of the customer's advocate to ensure they are receiving appropriate support from all areas of the business.
To be successful in this role, you will need to be goal-driven, creative, detail-oriented and enthusiastic about providing exceptional service to meet our customers' business needs. The Key Account Manager will also be expected to take on a support role within the customer project team, assuming an active role supporting projects that will contribute towards the team's growth and objectives.
In this role, you will also lead a team of program managers and other marketing support positions to fully support our customers. This will include all aspects of people leadership, including performance management and people development.
Functions and Responsibilities
Manage all aspects of the customer relationship and daily interactions. Implement, lead, or support customer action calls, customer visits, complaint resolution, etc.
Act as the liaison between the customer and other departments within Exotic such as Product Development, Customer Service, Contracts, Quality, and Engineering.
Actively engage all contact levels with the customer to ensure their experience matches their expectations and that they are satisfied with Exotic's products and support level.
Understand market and customer trends.
Manage all performance measurements to optimize the customer's perceptions including customer scorecard review and resolving variances.
Pursue customer supplier awards and coordinate internally

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