At Towne Park, it's more than a job, you can make an impact.
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
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Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $XX-$XX per hour plus $XX-$XX per hour in tips/The hourly base pay range for this position is $XX-$XX per hour.
Work Schedule: The work schedule for this position is XXX.
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
SUMMARY
The Parking Monitor is responsible for upholding client site parking policy and procedures, issuing notifications or warnings, and maintaining parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Parking Monitor is also responsible, during high vehicle volumes, for traffic control to relieve waiting times while exhibiting standards of exceptional customer service. The Parking Monitor is responsible for upholding sites management teams parking policy and procedures.
DUTIES AND RESPONSIBILITIES
Enforcement
Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers
Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor
Supports parking policy and procedures for client site which includes issuing parking notifications or warnings
Documenting notifications or warnings into the appropriate reporting system
Uses guest last name at all times when appropriate
Maintains accuracy and composure while under pressure
Appropriately uses salutation of the day and welcome guests to the location
Uses proper Towne Park phone etiquette
Assists guests with directions and all other inquiries
Provides information about surrounding area as well as main attractions to guests as needed
Protects guest confidentiality in accordance with HIPPA requirements
Maintains the security of customer financial and identifying information
Collects data in accordance with parking operations, if applicable
Systems and Standards
Maintains clean, neat work environment including all surrounding areas of cashier booth, parking area, trash receptacles and ash urns
Completes all tasks in a timely manner as instructed by the Account Manager
Treats guests and associates with courtesy, respect and dignity
Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform
Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location
Follows all environment standards as set forth by Towne Park, including snow removal or salting assistance, removal of debris, etc.
Executes all terms and conditions as set forth in Towne Park's associate handbook
Safety and Risk Management
Follows site specific safety and security procedures
Provides traffic control during high vehicle volumes
Practices preventative safety procedures as set forth by Towne Park
Reports all accidents and incidents observed on shift to Account Manager immediately
Uses only equipment trained to use and operates all equipment in a safe manner
Remains attentive of all potential high risk areas for claims prevention
Reports all potential high risk areas and safety concerns to Account Manager
Accurately categorizes tickets for audit purposes
Accurately completes shift report
Competently operates equipment (i.e., gate, reporting system, etc.)
KNOWLEDGE, SKILLS AND ABILITIES
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money and weight measurement, volume and distance
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
QUALIFICATIONS
High school diploma or general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experience
For insurance purposes, must be at least 18 years of age and be able to pass a criminal background check and drug screen
Customer service experience preferred
Computer experience preferred
Must have and maintain a valid driver's license and clean driving record
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to stand during entire shift, occasionally sit, climb or balance, stoop, kneel, crouch or crawl
Must be able to regularly use hands to finger, handle, feel; reach with hands and arms and talk or hear
Must be able to regularly lift and/or move up to 20 pounds frequently and up to 50 pounds occasionally
Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus
Flexible and long hours sometimes required
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
