At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities .
Interested in joining us on our journey?
The Field Operations and Sales Liaison is a dynamic role that bridges the gap between our appliance delivery/installation providers and our sales department. This position is responsible for enhancing customer service, optimizing delivery operations, and driving business growth through effective collaboration and communication. The ideal candidate will have a strong understanding of both field operations and sales processes, with a focus on improving customer satisfaction and expanding our delivery network's capability. Region includes: AZ, CA, NM, NV, TX.
Position
Region Manager Field Operations - Southwest Region
Location
USA, Phoenix, AZ
How You'll Create Possibilities
Responsibilities:
Field Operations Support:
Work alongside multiple 3rd party delivery and installation agents to ensure smooth and efficient operations.
Identify and address any operational challenges that may impact customer satisfaction or delivery timelines.
Provide real-time support and problem-solving for field teams to enhance service quality.
Focus on improving driver team execution at the point of delivery and installation, ensuring adherence to best practices and company standards.
Sales Collaboration:
Act as a liaison between the sales team and field operations to ensure alignment on customer expectations and service capabilities.
Collaborate closely with Sales Region and Area Managers to develop strategies that align field operations with sales goals.
Attend regular meetings with sales leadership to discuss performance metrics, customer feedback, and operational improvements.
Participate in customer meetings alongside sales representatives to understand customer needs and tailor delivery solutions accordingly.
Customer Service Enhancement:
Develop and implement strategies to improve customer service and satisfaction throughout the delivery and installation process.
Attend customer meetings to address and resolve any issues related to jobsite readiness or service delivery.
Troubleshoot and resolve customer complaints, working to turn negative experiences into positive outcomes.
Gather and analyze customer feedback to identify areas for improvement and implement corrective actions.
Advise field teams on customer service best practices and ensure adherence to company standards.
Business Growth:
Identify opportunities to expand the delivery network's reach and capacity in collaboration with the sales team.
Support the development of new business initiatives and partnerships that align with company goals.
Monitor industry trends and competitor activities to inform strategic planning and decision-making.
Reporting and Analysis:
Track and report on key performance indicators related to delivery operations and customer satisfaction.
Conduct regular analysis of delivery processes to identify inefficiencies and recommend improvements.
Prepare and present reports to management on operational performance and business growth opportunities.
What You'll Bring to Our Team
Qualifications:
Bachelor's degree in business administration, Supply Chain, Logistics, Operations Management, or a related field.
Minimum of 7 years of demonstrated experience independently managing field operations, sales support, or related operational functions within the appliance, logistics, or delivery services industry, with accountability for service quality, operational performance, and customer outcomes across multiple locations or markets.
Demonstrated experience operating independently in a regional or multi-site environment, with accountability for service quality, operational performance, and customer outcomes across multiple locations.
Working knowledge of delivery and installation operations, including third-party provider management, service execution standards, and customer experience considerations.
Excellent communication and interpersonal skills, with the ability to work effectively across departments.
Proven analytical and problem-solving skills, with experience assessing operational performance, identifying root causes, and implementing improvements using data and customer feedback.
Ability to travel (60%) to support field operations and sales activities.
Working Conditions:
This position is remote, with extensive travel required (60%).
This position involves both home-based work and fieldwork, requiring flexibility in work hours and travel.
The role will require physical presence at delivery sites and interaction with customers and 3rd party delivery agents and delivery crews.
This job description outlines the primary duties and qualifications for the Field Operations Region Manager role, but it is not exhaustive. Additional responsibilities may be assigned as needed to support the company's goals and objectives.
Our Culture
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com
