Back to Jobs search

Hotel Guest Service Rep

Kinseth Hospitality Companies • Glenview, IL • 9h ago

What we offer:

Health, Dental, Vision and other benefits available after 60 days

DailyPay

401k

Paid Training

Paid PTO

Referral program

Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.

Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

Date stamps, sorts, and racks incoming mail, faxes and messages.

Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

Accurately checks out guests and communicates departures with housekeeping staff.

Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.

Makes, confirms and cancels reservations via telephone, computer and in writing.

Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

Posts charges such as room, food, liquor, or telephone, to ledger.

Deposits guests' valuables in hotel safe or safe deposit box.

Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Similar Jobs

Cook

Raising Cane's • Oak Lawn, IL • 7h ago

Retail & Hospitality

Starting hiring pay at: $16 As a Cook at Raising Cane's, you will set the pace of the Restaurant by ensuring all of the food we serve meets our high standards. Working in the Kitchen at Raising Cane's is a fun and fast p...

7h ago

Go to Apply

Part-Time Host/Hostess..::.. Evenings and Weekends required

Pixel Intermediate LLC • Schaumburg, IL • 7h ago

Retail & Hospitality Sponsored

ARCADE REDEMPTION HOST Part Time – 24 – 30 hours per week Schaumburg's premier entertainment hub, where modern dining meets classic arcade thrills. We are seeking a customer service-oriented self starter to…. This includ...

7h ago

Go to Apply

Grubhub Driver - Chicago (Lakeview-Lincoln Park), IL - Fast Cash, Flexible Work!

Grubhub • Chicago, IL • 7h ago

Retail & Hospitality Sponsored

Earn big and work on your own time and terms as a Grubhub delivery partner! Grubhub is looking for drivers and bikers like you to hit the road quick and start delivering from restaurants, liquor stores, convenience store...

7h ago

Go to Apply

Warehouse Manager - 3rd Shift

Hand Family Companies • Chicago, IL • 8h ago

Retail & Hospitality

Salary Range $60,000.00 - $60,000.00 Salary/year Position Type Full Time Description Lakeshore Beverage is currently looking for a Warehouse manager. This position is accountable for the receipt, storage, inventory, rota...

8h ago

Go to Apply

Hotel Manager - Hilton Chicago

Hilton • Chicago, IL • 9h ago

Retail & Hospitality

Responsible for the overall operation of the hotel. Oversees the activities of key guest contact departments including hotel operations and food and beverage. Maximizes profitability as well as guest and team member sati...

9h ago

Go to Apply

Retail Merchandiser

Acosta Group • Des Plaines, IL • 9h ago

Retail & Hospitality

Retail Merchandiser General Information Company: CRO-US Location: DES PLAINES, Illinois, 60018 Ref #: 100017 Pay Rate: $ 15.00 Experience/skills and/or location may influence position wage rate Function: Merchandising Em...

9h ago

Go to Apply

Retail Merchandiser

Acosta Group • Rolling Meadows, IL • 9h ago

Retail & Hospitality

Retail Merchandiser General Information Company: CRO-US Location: ROLLING MEADOWS, Illinois, 60008 Ref #: 91840 Pay Rate: $ 15.00 Experience/skills and/or location may influence position wage rate Function: Merchandising...

9h ago

Go to Apply

1st Shit Maintenance Technician

Aerotek • Vernon Hills, IL • 10h ago

Retail & Hospitality

Job Title: Maintenance Technician Job Description The Maintenance Technician will be responsible for maintaining, troubleshooting, and repairing equipment within our facility to ensure production runs smoothly and effici...

10h ago

Go to Apply

Delivery Lead Associate Director

Accenture • Chicago, IL • 1d ago

Retail & Hospitality

Role SummaryThe Delivery Associate Director is responsible for leading and driving high-impact operations delivery across one or more service areas. This person ensures quality, efficiency, and client value by aligning d...

1d ago

Go to Apply

Warehouse Stocker/Forklift Operator 1st Shift

Essendant • Carol Stream, IL • 1d ago

Retail & Hospitality

Description Description: ESSENDANT Inc. is an inclusive team environment that values the contributions of its associates through a great culture, competitive pay, and generous benefits. Job Title: Warehouse Stocker-Cherr...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.